Office Administrator Customer Service

Crystal Nestler

Melbourne, FL 618-***-**** ad5n6z@r.postjobfree.com linkedin.com/in/crystalsfx

Experienced Office Administrator & Bookkeeping Professional

I am a driven and motivated professional specializing in the areas of customer experience, accounting, small business operations, and client relationship management. With a passion and pulse for helping businesses and individuals rise to success, I have a proven background in propelling each of these segments to new heights.

Client Relations • Payroll • Administrative Assistance • Scheduling • Consultative Approach

Database Management • Process Improvement • Quality Control • SOP Creation • Networking • Accounting

Guest Relations • Calendar Management • Check Processing • Strategic Initiatives • Document/Report Analysis • Data Research

General Ledger • Organizational Processes • Training & Development • Communications • Conflict Resolution • Reconciliations

Transaction Coordination • Accounts Payable • Bookkeeping • Invoicing • Operations Management • Customer Service

PROFESSIONAL EXPERIENCE

Rooms To Go Melbourne, FL 07/2020 – Present

Retail Office Assistant

Perform daily support to sales associates, customers, and store management while processing payments and finance applications.

Assist with delivery questions and customer inquiries leading to efficient resolutions helping to mitigate any issues before they arise. Help customers with transactions and purchases of furniture and other furnishings.

Execute daily operational duties, including opening procedures, running morning reports, and cash reconciliations.

Oversee online customer tickets and tracking progress of inquiries to ensure proper resolution has been achieved.

Refund and sequence all orders, perform cancellations, verify banking information, and background checks for customer fulfillment on store credit card requests.

Spearhead night closing procedures to ensure proper transfer to the morning shift employees allowing for smooth transitions in any carry-over transactions.

Run nightly reports, compile deposits, and reconcile transactions.

Perform emergency deposits when dollar amounts exceed perimeters as defined and verified by upper management.

Serve as back-up to store manager by assisting with employee scheduling, unscheduled orders report, inventory control, and monthly payments as needed.

MLSBC Cruises, Inc. Cape Caneveral, FL 04/2018 – 7/2020

Administrative Bookkeeper/Cruise Terminal Agent (Part of massive company-wide layoff due to coronavirus pandemic)

Oversaw the payroll and billing cycles for 500 employees at MSLBC Cruises’ Miami location.

Utilized Nimble software to verify timecards, payroll, direct deposit information, and new hire documentation.

Ensured correct job and location codes were accurate for payroll processing.

Created timesheet templates within Excel and generated staff billing reports.

Answered office phone line to successfully triage and direct incoming calls. Checked-in guests electronically.

Verified validity of guest travel documents in accordance with the governmental travel requirements,

and updated document information into the computer system.

Worked in different operational areas and rotated in positions, or locations, according to operational needs.

The UPS Store Florida 10/2017 – 04/2018

Customer Service Clerk

Responsible for opening and closing procedures for daily operational functions to serve customers at UPS store.

Provided prompt, courteous service in a high-volume setting, ensuring efficiency without compromising quality.

Incorporated multi-tasking abilities to execute various tasks at once, including shipping, cash handling, and customer relations.

Stampin Up! O’Fallon, Illinois (remote) 01/2012 – Present

Consultant/Demonstrator

Serve as Consultant for rubber stamping, cardmaking, and scrapbooking products and accessories. Maintain website where customers/interested parties may shop online, find project ideas, and visit the blog.

Host in-home workshops and demonstrate how to use products.

Provided contract work for marketing agencies, self-employed career developers, American Fidelity, MetLife, and international career development companies in Europe.

US Bank St. Louis, MO 05/2016 – 12/2016

Lockbox Clerk I

Sorted and oversaw the review process for checks and invoices.

Performed inspections in a highly secure operations center and determined appropriate handling for banking documents.

H&R Block Swansea, IL 12/2012 – 03/2016

Tax Specialist 2

Generated invoices and tracked completed payments for tax preparation services.

Recognized with high marks from satisfied customers as H&R Block Tax Specialist.

Conducted tax interviews with clients on a daily basis.

EDUCATION & TRAINING

AOS Degree, Rochester Business Institute, Paraprofessional & Accounting

Associate of Arts & Sciences (A.A.S), Southwestern Illinois College, Office administration w/specialty of accounting

H&R Block Training: Basic Income Tax & Ethics

TECHNICAL SKILLS

Microsoft Office (Excel, Word, Outlook), Cloud Based Platforms, CRM’s, BluVista, TurboTax, QuickBooks, Nimble

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