Supply Chain Customer Service

Relevant Skills & Qualification

•Bilingual: Fluent in English and French communication, both written and oral

•Result-focused and dedicated professional: 7 years in Quality Control in automotive industry, 5 years in Supply and Chemicals Management for automotive (9 plants), 3 years in Supply as QA Manager for Aerospace, 2 years in financial industry.

•Master’s degree in mechanical engineering: Sherbrook University, Quebec, CA

•Lean processes with plants, pricing, inventory, budget, risk assessment and KPI’s, Chemicals Sourcing

•Experienced in Optimizing Processes, Reducing Scrap, Saving Costs and Project Cost Estimate, KPI, EPA Reg.

•Implementing systems and program, QS9000 / TS16949, ISO 9000, ISO 14001, PPAP, WHMIS-OSHA. NPI

•Project Management: Scheduling, work with Suppliers, Contractors, pricing, Reduce Emissions, and waste.

•Computer Skills: Excel, word, PowerPoint, ERP, KB, outlook and SharePoint, Communication course

Professional Experience

Senior Account Coordinator/ Bilingual Services Agent - IFDS 10/2021 – 06/2023

Primary Focus is to strive towards effective delivery commitment to clients

Actively and effectively manager day-to-day customer service delivery

Executive all domestics trade instruction standards to complex transactions

Liaise with internal teams, Knowledge Base

Ensure timely resolutions of escalations, sensitive issues or requests.

Sites Program Manager - GVT Labs and Imaging – Part-time 01/2021 – 03/2022

Manager, maintain Lab/site, equipment, and inventory.

Provide general support staff.

Oversee Lab/site, coordinate site activities and schedule.

Communications with clients, Management

Supply Consultant - JBK International – Part-time 06/2006 – 12/2022

Search on the market, Inspection of Concrete pumps Putzmeister Inspections of the equipment, Mobile Crane

Agent - TransUnion 09/2019 – 01/2020

Worked on cases to Identity Fraud at Capital one: Helping clients to get Registered to get protection.

Help customers to get protection, and explain to how get their credit monitored unlimited

Look if clients have been subject of a fraud.

Advisor - Whirlpool Canada in Mississauga 08/2019- 09/2019

Worked with Appliances stores in supply: Helping on stock availability of the appliances, spare parts

Worked with clients on issues related to their appliances, guides on warranty term, collect payments

Maintenance, request for parts orders, provide guides on different types of appliances

Customer Service Agent at Concentrix at: 2018-2019

Nissan Canada: - Bilingual - Help customers on cases related warranty, recalls, Ownership, etc.

-Answer all different concerns and give guidance for French and English Consumers

iOS Advisor at Apple: -Use MAC applications – help bilingual users in French

-Help customers to navigate iOS, Troubleshoot iOS issues

Regulations / Compliance Analyst - CANADIAN TIRE CORP. 05/2014 – 03/2018

•Interacted with suppliers in US and China on EPA emissions: Husqvarna, MTD, Briggs and others in Regulations and Compliance, I worked on analysing if Bilingual document were complaints, labelling, SDS, NPI

•Worked on Environment, Health and Safety - Reviewed New Products Introduction, made monthly analyses ensuring chemicals products and transported dangerous goods requirements are compliant using SAP

•Pre-emptively looked for upcoming regulations in Canada, US and European Union and worked mitigating their impact and made sure they had a positive outcome on the company

•Ensured clients had required documents: SDS, updated the storages and transported codes of the products. Hazardous Products act, TDG, DOT, IMDG, CFR49, GHS, WHMIS/OSHA, Regulations, Health and Safety

•Worked with agencies: UL, BV (Bureau Veritas), EC (Environment Canada), Health Canada, OQLF (Quebec Labelling Office for French), worked with suppliers on EPA III certificates compliance, and updated the old documents SDSs

•Monthly review of NPI (New product Introduction), to ensure the new products had proper Health and Safety

•Marine Transport, weekly report and presentation, used SAP, Outlook, Excel, PowerPoint, Communication course

Site Operations Manager-Buyer - QUAKER CHEMICALS at Chrysler - Etobicoke 06/2013 – 032014

Oversaw KPI (monthly spent, chemicals consumption vs production, spills, leaks, and scrap, monthly report)

Daily morning production/safety meetings, reporting of costs and contractual targets, collaborated with Engineers and other employees in the plant to improve processes, reduce waste, Purchasing, Planning, ISO, audit

Weekly audit, inventory, Monthly reports, and presentations to the headquarter, budget, Inventory, purchasing

Analyzed plant requirements and contributed to the planning and implementation of programs, work with suppliers, reviewed prices, worked on production schedule, Chemicals Sourcing, in house ERP. WHMIS-OSHA, NPI

NPI: Found alternative suppliers, alternative oils, lubes used in casting processes, alternative NDT product

Negotiated prices and found alternative materials to improve the processes and the cost lead-time for supply

Completed Inventory and Audit consumption of raw materials, optimized the stock to reduce cost, Casting

Technical Projects Manager (Contract-Seasonal) - MARINE CLEAN LTD 05/2012 –04/2013

•Worked on Algoma Vessels preparing Maintenance in oil leaking in the tunnel; supervised operations, dealt with the team’s client on the vessels and the contractors, ensured projects completed on time

•Researched projects, supplying caustic soda for new vessels systems, performing market search, cost, and risk analysis, reduce emissions. Provided training for vessel employees for Health & Safety on Marine Vessels

•Work with clients and Contractors- Schedule meetings and update on issues, Risks estimate, WHIMS

•Projects Coordinate, scheduled and lead teams to meet the contract requirements and deadlines

QA / QC Manager - Management Program - HAAS Group 03/2009 –02/2012

Oversaw Chemicals Supply Operations, inspection operations, ensured the products met standards, supervised receiving, packaging, and shipping of chemicals, AS9100 application, AS9100, Planning, inventory

Started the site: New operations, Office, equipment and contractors, Worked with Suppliers, WHMIS, NPI

Coordinate Quality systems, Internal Weekly and monthly Audits, material testing, in house ERP

Technical Supervisor and Program Manager - HAAS Group- Dana Canada 12/2004 – 02/2009

Worked in plating and tooling plants in Ontario and Quebec as Chemicals Operations Manager, participated in the launch of the program, sourcing, waste coolant, and oil recycling, Cost saving, processes improvement, lead team to control the material, worked on production schedule, Worked with QS9000 / TS16949, ISO 9000, ISO 14001, PPAP. Purchasing, Planning, in house ERP

NPI: Worked and launched a new powder coating process to improve production, Health and Safety, WHMIS

Participated project preparation and audit the contractors to achieve, Chemicals Supply-Purchasing

Education & Professional Development

Master of Science, Mechanical Engineering, Major, Thermo-Fluids, Sherbrooke University, Sherbrooke, Quebec, CA

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