Administrative Assistant Customer Service

Administrative Assistant

Detailed oriented and result driven Administrative Assistant with extensive experience in training and coordination in retail and office setting. Consistently achieving record-high customer satisfaction rankings, improvements to the bottom-line and turnaround of underperforming operations and personnel.

Experience:

Supervisor/ Asst. Manager 2017- Present

Starbucks Coffee Co.

Boca Raton, Fl

Attained a management position appointed to train and supervise 30+ partners.

Foster an environment in which guest enjoy high levels of service and

employees are motivated to deliver top performances.

Assist with all guest concerns including replacements and refunds.

Manage store inventory such as daily purchase orders, incoming inventory/ placements, and loss prevention.

Created, edited and administered customer service strategies and

procedures in agile manner to ensure a satisfying experience for all guests.

Assisted with monthly and annual performance reviews as well as arranged.

weekly team and executive meetings highlighting sales and store modifications.

Administrative Assistant 2013-2017

Barton Transportation Services

Fort Lauderdale, FL

Maintained Reception area, greeted all visitors

Provided exquisite customer service to existing consumers.

Accept/ Forward all incoming telephone calls

Escalate customer issues as needed to a variety of departments such as accounts payable, technical support, etc.

Headed the orientation/onboarding process of new hires.

Assist all departments with clerical/ administrative duties (fax, filing,copy)

Maintained new orders/inventory count of office supplies and uniforms.

Education:

Arizona State University 2020- Present W.P Carey School of Business

Major: Global Management

Coral Springs High School 2002

Received Diploma

References Available Upon Request

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