Service Representative Customer
Resume:
Jennifer Wilcox
Newark, NY *****
ad5n4l@r.postjobfree.com
Work Experience
Secretary
Lipson Cancer Center - Clifton Springs, NY
Present
Check patients out from their office visits and chemotherapy appointments. Schedule necessary scans and other testing, obtain all prior authorizations. Answers calls and route appropriately. Member Service Representative
Virgin Pulse
October 2021 to February 2022
Answer members questions and assist them in navigating through our website or mobile application. HIM Technician
Rochester Regional Health - Newark, NY
January 2020 to July 2021
Scan patient documents, release of medical information. Clerk
The Apple Farm Stand - North Rose, NY
June 2019 to November 2019
Greet customers, answer any questions that customers may have. Keep store front clean and organized, stock shelves. Prepare daily baked goods, run cash register. Medical Assistant
Finger Lakes Community Health - Newark, NY
April 2019 to July 2019
Room patients, obtain vital signs, EKG's, bloodwork. Schedule appointments for patients, make appointment reminder phone calls. Stock rooms, perform in house lab tests. Admissions Team Lead
Finger Lakes Health - Geneva, NY
June 2010 to August 2018
Oversee daily operations of the admissions department, including emergency room. Actively train new hires and ongoing training with current staff. Scheduling staff, holding staff meetings, provide solutions to concerns or issues with the staff. Experience with insurance verification and co payment collection. Certified Nursing Assistant
Finger Lakes Health - Geneva, NY
October 2005 to August 2006
Provide daily care to residents including bathing, meals, exercise and other activities. Answer resident calls and determine how to best help them.
Cashier/Customer Service
Tops Friendly Markets - Geneva, NY
August 2003 to October 2005
Welcome customers, answer questions and help locate items in the store. Use of scanners and cash register.
Education
High school diploma in Medical
Penn foster career school
November 2013 to November 2014
Geneva High School - Geneva, NY
September 2000 to June 2003
Skills
• Microsoft Office (7 years)
• Medical Terminology
• Meditech software (7 years)
• Insurance Verification
• Cash Handling
• retail sales
• Training
• CPR
• EKG
• EMR
• Microsoft Word
• Receptionist
• Vital Signs
• Customer Service
• Data Entry
• Filing
• CPT Coding
• Medical Billing
• Medical Coding
• Medical Office Experience
• Medical Scheduling
• Patient Care Assessments Verbal Communication -- Highly Proficient December 2018 Measures a candidate's ability to effectively convey information when speaking. Full results: Highly Proficient Work Style: Conscientiousness -- Highly Proficient January 2020 Tendency to be well-organized, rule- abiding, and hard-working. Full results: Highly Proficient Elementary School Classroom Management
-- Expert July 2019 Promoting learning in an elementary school environment by maintaining classroom order. Full results: Expert Administrative Support -- Familiar July 2019 Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• HIPAA
• Medical Records
• Medical terminology
• Time management
• Intake
• Insurance verification
• Computer skills
• Communication skills
• ICD-9
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Customer service
• CPT coding
• Organizational skills
• Windows
• Microsoft Office
• Data entry
• Computer literacy
• Multi-line phone systems
• Oncology
• EMR systems
• Telehealth
• Documentation review
• HIPAA
• Data collection
• Front desk
• Epic
Certifications and Licenses
CNA
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