High School Social Services

Gayla D. Bouknight

*** **** ****, *****, **, ****5 803-***-**** **************@*****.***

Objective

Detail and solution-oriented professional with exceptional interpersonal skills, seeking an Accountant/Fiscal Analyst II position that will allow me to excel in my career while contributing to the successful advancement of the department of Social Services.

Education

A.A Business Management 2017 Central Carolina Technical College

HIgh School Diploma 1984 Batesburg-Leesville High School

Skills & Abilities

Computer Software: Microsoft Office Suite, Microsoft Word, Excel, PowerPoint, Access, Outlook, SCEIS, SAP, AS400

Achievements/Certifications

South Carolina Commercial Drivers’ License

Notary Public. South Carolina

National Adult Education Honor Society Member

Foster Care License

Trustee Secretary of Order of Eastern Stars Fraternal Organization

Work Experience

PSE MAIL PROCESSING CLERK UNITED STATES POSTAL SERVICE NOVEMBER 2018 – PRESENT

Sort outgoing and or/incoming mail using automated equipment

Ensure all necessary support equipment and materials are organized for sorting

Provide services at public window for non-financial transactions

Lifting or carrying moderate to heavy mail and packages and prolonged standing

FISCAL TECHNICIAN II DEPARTMENT OF SOCIAL SERVICES OCTOBER 2017 – NOVEMBER 2018

Preparation of all agency travel (including direct billing), professional fee, utility, and phone vouchers with limited supervision

Maintains agency paid and canceled voucher and inter-departmental transfer files, and voucher check and IDT registers

Utilize computing skills to create solutions for large files and unformatted data received from customers and the bank

Daily use of SCEIS to ensure standardized and streamline business processes

AR CUSTOMER SERVICE REP ROBERT HALF (TEMP) MAKRA-LANG JUNE 2017

Maintained accurate, valid and complete account receivable accounts

Handled customer complaints, provide appropriate solutions to ensure resolution

Maintained detailed bookkeeping records

OPERATOR TECHNICIAN ULTIMATE STAFFING SERVICES (TEMP) MAY 2017

Prepared orders by processing requests and supply orders; pulling materials; packing boxes: placing orders in delivery area.

Completed deliveries by driving truck or van to and from vendors.

Maintained inventory controls by collecting stock location orders and printing requests.

ACCOUNTS RECEIVABLE REPRESENTATIVE STAPLES SHARE SERVICE CENTER JAN 2015- JUNE 2017

Post cash received and resolve banking errors daily to the AR systems

Focus on resolving unapplied payments in a timely manner

Correct auto cash application errors by leveraging various research methods

Correct AR entry errors with large remittances into the financial systems

Align AR systems with banking systems to ensure accurate transfer of Lockbox data

Efficiently run and operate bank tools to easily reconcile bank receipts to AR financial systems

Assist in establishing and maintaining strong, collaborative relationships with internal (Sales leadership, Corporate, etc.) and external customers to identify additional ways to be of service and ensure customer satisfaction

VENDOR RELATIONS/ACCOUNT PAYABLE REPRESENTATIVE STAPLES SHARE SERVICE CENTER 2014-2015

Resolved vendor accounts disputes.

Provided conflict resolutions for vendor issues.

Corresponded with internal and external customers to build relationships

OFFICE MANAGER/STAFFER/ON CALL PSA HEALTH CARE 2011 - 2013

Lead Staffing Agent and day-to-day management of company employees

Expedited flow of customers and solved problems that affected the efficiency and productivity

Secure closing of office and client assignments

HUMAN RESOURCES COORDINATOR CAROLINA HEALTH CARE 2010 –2011

Trained, coached and managed all Personal Care Aide in all policies and procedures.

Compile task sheets and payroll for Personal Care Aides

Bookkeeping and filing for company

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