Customer Relations
Resume:
Kimberly Mcculloch
Colorado Springs, CO *****
***.******@*****.***
Proven to be very dedicated plus extremely motivated to maintain professionalism adding to your success. I'm a fast learner, able to multitask, as well as problem solve. Able to organize, prioritize therefore establishing an excellent rapport with everyone. I am a very self driven person with strong time management skills!
Authorized to work in the US for any employer
Work Experience
Mom of three grown girls
self employeed - Colorado Springs, CO
May 1998 to August 2038
• Managing the family and business finances
• Scheduling outings, playdates, and vacations
• Cleaning and keeping the home tidy
• Planning and preparing meals
• Helping the girls with their homework
• Taxiing the girls around from place to place
• Taking care of the girls all while running our painting company Customer Service Associate
Walgreens - Colorado Springs, CO
October 2022 to May 2023
• Assist customers in all departments, photo, grocery, pharmacy, and health and beauty sections.
• Responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays
• Keep counters and shelves clean and stocked, take inventory, and maintain records. Hostess/Cashier/Opts.
ZOËS KITCHEN - Colorado Springs, CO
January 2018 to December 2020
● Achieved sales targets by utilizing sales tactics and increase per person ticket averages.
● Increased customer satisfaction scores by developing personal relationships with guests and quickly resolve any concerns.
● Decreased labor dollars spent by efficiently completing all opening and closing duties.
● Achieved a 98% on health audit by maintaining cleanliness of facilities and ensuring all food safe rules were followed.
● Responsible for training and developing all new hires in the front of the house.
● Ensured perfect execution and delivery of accurate orders as a catering representative.
● Assisted in office management duties including inputting schedules, orders and invoices. Pharmacy Tech
WAL MART PHARMACY - Colorado Springs, CO
January 2018 to December 2019
● Delivering excellent customer service to patients inquiries, questions or concerns and/or referring to the pharmacist.
● Accepting written prescriptions or refill requests from patients.
● Processing patients insurance and personal information.
● Verifying the accuracy of patient information while verifying and recording medical histories, with confidentiality and compliance with HIPAA.
● Responsible for maintaining a high level of professionalism with patients in order to establish positive rapport.
● Select and retrieve appropriate medications, verify quantities, and labeling bottles per patients order, for pharmacists to verify.
● Performing inventory audits, ordering and restocking of supplies.
● Answered calls regarding insurance, billing, questions, and general patient concerns. Service Desk
LOWE’S - Colorado Springs, CO
January 2011 to December 2013
● Positive impact for the company by being a fast learner and problem solver.
● Communication both verbally and in writing to ensure any questions or concerns were answered by keeping up to date on knowledge of current and new products carried in the store.
● Answered calls regarding billing issues, product problems, concerns and answering general questions.
● Responsible for maintaining a high level of professionalism with customers in order establish a positive rapport.
● Maintained the highest percentage of credit card applications for the store.
● Updated customers’ information database during and after each encounter. Owner
INTEGRITY PAINTING - Colorado Springs, CO
January 1997 to December 2011
• Increased new clientele by 80% through cold calling, including making and taking calls.
• Built strong healthy relationships with everyone importantly our crews, clients, reps., suppliers and everyone in between.
• Delivered bids, follow ups, answering questions, noting adjustments made.
• Met with our commercial contractors with custom requests and up to date schedule changes.
• Scheduled crews provided them specs. for job along with order supply.
• Met deadlines by coordinating scheduling between new jobs and jobs in progress.
• Responsible for collecting past due accounts.
Education
Vocational Dental Assistant and Medical Assistant school in Dental Assistant and Medical Assistant
SAMDA - San Antonio, TX
January 1995 to September 1995
High school diploma or GED
Aguilar High School - Aguilar, CO
May 1992 to September 1992
Skills
• HIPAA (10+ years)
• Cashiering (10+ years)
• Microsoft Office (10+ years)
• Upselling (10+ years)
• Negotiation (10+ years)
• QuickBooks (10+ years)
• Microsoft Powerpoint (10+ years)
• Retail sales (10+ years)
• Communication skills (10+ years)
• Customer service (10+ years)
• Personal assistant experience (10+ years)
• Time management (10+ years)
• Medical records (10+ years)
• Sales (10+ years)
• Writing skills (10+ years)
• Pharmacy technician experience (5 years)
• Food preparation (10+ years)
• Catering (10+ years)
• Event planning (10+ years)
• Office manager experience (10+ years)
• Host/hostess experience (10+ years)
• Administrative experience (10+ years)
• Organizational skills (10+ years)
• Medical terminology (10+ years)
• Painting (10+ years)
• Data entry (10+ years)
• Cold calling (10+ years)
• Guest services (10+ years)
• Cash handling (10+ years)
• Driving (10+ years)
• Leadership (10+ years)
• Filing (10+ years)
• Serving Experience (10+ years)
• Medical Billing (10+ years)
• Payroll (10+ years)
• Insurance Verification (10+ years)
• Medical Scheduling (10+ years)
• Accounts Receivable (10+ years)
• Phone Etiquette (10+ years)
• Medical Office Experience (5 years)
• ICD-10 (10+ years)
• Medical coding (10+ years)
• Typing (10+ years)
• Medicare (10+ years)
• 10 key typing (10+ years)
• Patient monitoring (10+ years)
• Documentation review (10+ years)
• ICD-9 (8 years)
• Anatomy Knowledge (10+ years)
• Laboratory Experience (10+ years)
• Microsoft Outlook (10+ years)
• CPT Coding (9 years)
• Hospital Experience (10+ years)
• Experience Administering Injections (5 years)
• Transcription (10+ years)
• Epic (10+ years)
• Vital Signs (10+ years)
• EMR Systems (5 years)
• Patient Care (10+ years)
• Accounting (10+ years)
• ICD Coding (10+ years)
• Triage (10+ years)
• Customer relationship management (10+ years)
• Fast Learner (10+ years)
• Multitasking (10+ years)
• Mom (10+ years)
• Household Duties (10+ years)
• Managing Household (10+ years)
Links
http://gmail.com
Certifications and Licenses
CPR Certification
Food Handler Certification
Pharmacy Intern License
Blood Borne Pathogens
2022 to 2024
BBP Certified
BLS Certification
2022 to 2024
Always up to date.
HIPAA Training, Certification, and Compliance
2022 to 2024
HIPAA Training, Certification, and Compliance
Assessments
Sales skills — Proficient
April 2022
Influencing and negotiating with customers
Full results: Proficient
Administrative assistant/receptionist — Proficient August 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient August 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Scheduling — Proficient
April 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Attention to detail — Proficient
April 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Medical receptionist skills — Proficient
August 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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