Monique Powers
Customer Service
Haines City, FL
Authorized to work in the US for any employer
Work Experience
Warehouse Associate
FedEx Ground - Davenport, FL
April 2020 to March 2022
Pre-loading
Package Handler
Amazon Warehouse - Davenport, FL
February 2018 to March 2020
Packaging
Customer Service Representative
The Gem & Mineral Shoppe - Winter Haven, FL
August 2010 to January 2016
• Operated the cash drawer
• Explained products and benefits
• Inventoried stock
• Answered phone and assisted customers with products
• Assisted customers in person
• Created customer appointments
• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Provided assistance to clients
Collections Representative
Merchants Association Division - Winter Haven, FL
January 2012 to April 2015
All General Collections
Education
High school diploma
Bartow Senior High School - Bartow, FL
June 1978 to September 1982
Skills
• Customer support (10+ years) (10+ years)
• Upselling (10+ years)
• Computer skills (10+ years)
• Computer operation (10+ years)
• Live chat (6 years)
• Business (10+ years) (10+ years)
• Salesforce (10+ years)
• Retail sales (10+ years)
• Cash handling (10+ years)
• Help desk (10+ years)
• Customer service (10+ years)
• Office experience (10+ years)
• Desktop support (6 years)
Certifications and Licenses
GIA Certification
October 1991 to Present
Colored Stones, Diamonds Grading
Assessments
Attention to detail — Proficient
January 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
January 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Verbal communication — Proficient
April 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Sales skills — Proficient
March 2023
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Proficient
January 2023
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.