Receptionist

Dorothy M. Rutledge

**** ******** ****, ***** *******, SC 29058

(Cell) 803-***-****

Professional Summary:

Result driven professional with 20+ years of experience in Healthcare/Administrative and HR field. Exceptional communication, organizational and problem solution skills. Confident and independent decision maker.

Springdale Healthcare Center- Camden, SC 03- 2022 - 04-2023

Receptionist/HR Payroll Assistant -Responsible for answering all incoming calls and providing prompt and professional attention to callers and visitors. Assisted HR/Payroll with onboarding of new hires through Healthsource. Entered new hires via PeopleSoft application. Daily and weekly input of employees’ hours in Kronos payroll system to ensure accuracy of biweekly wages. Payroll processing in Kronos application. Daily, weekly, and monthly reporting of company employees labor cost vs profit. Assisted Business Office with disbursing and recordkeeping of resident’s funds.

Inpax Shipping Solutions –Charlotte, NC 06-2021 - 10-2021

Dispatching Assistant – Daily payroll processing, constant contact with drivers to ensure deliveries are on time, proactively updating customers of delivery status, contacting various agencies for compliance of drivers/trucks. Entering rate confirmations and bill of ladens/proof of deliveries

Capstone Healthcare Systems, LLC. – Sumter, SC 10-2016 - 04-2018

Operations Manager – Responsible for the daily management of the healthcare team to ensure consistency and adherence to policies and procedures mandated by state and federal regulations in conjunction with company policies and procedures. Duties included hiring, firing, supervision, payroll processing, evaluations, and performance feedback of employees. Critical critique of Plan of Care (POC) of hospice team members and Interdisciplinary Group (IDG) to ensure patient’s needs are met according to initial assessments and subsequent IDG meetings.

Hospice Care of Sumter, LLC. - Sumter, SC 10-2010 - 10- 2015

Operations Manager – Responsible for the overall operational aspects of the company with primary focus on internal operations and external growth. Collaborated closely with Clinical Director to ensure rules and regulations were adhered to and services provided to patients’ POC’s were given in a professional and timely manner with adjustment made relative to feedback from the IDG.

New York Life Insurance Company, - Charlotte, NC 03-2008- 09-2010

Office Manager/Sales Assistant – Performed managerial duties relative to the operation of agent’s office. Excellent customer service to client’s inquiries and requests regarding their policies and /or annuities. Constant follow up with clients on an annual or as needed basis to ensure their needs were reviewed and upgraded in an ever-changing financial market. Duties also included illustrations preparations and presentations of various products offered by the company and marketing to current and potential clients.

American Product Distribution Inc. – Charlotte, NC 09-1996- 10-2007

Human Resources Corporate Risk Manager – Provided HR support to 90 + employees in core areas of hiring, firing, personnel files maintenance, liaison between employees and supervisors/managers, benefits administration, employee evaluations, worker’s compensation, and payroll processing. Responsible for outsourcing quotes and acquiring health, commercial and business insurances for the company.

Education:

Central Piedmont Community College, Charlotte, NC

Coursework: Business Administration

Human Resources Certification

Computer Skills: Microsoft, Excel

SC Home Health & Hospice Education Courses, Columbia, SC

Continuing CE Course Certificates

Licensed Real Estate Broker, North Carolina – 1990- 2023

Notary, SC - 2023-2032

References: Available upon request

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