Legal Assistant Customer Service

Michelle A Kozlowski

Nashville, Tn *****

***- ***-**** ad5n21@r.postjobfree.com

Work Experience

Expedite Inc. October 2023 to Present

Hiring Contractor for Tenncare - Employee of State of Tennessee

Legal Assistant - Full Time, Nashville, Tn

Precessing Medicaid Cases for Low Income and/or Resources for Residents of the State of Tennessee. Key Responsibilities are to determine individual and family eligibility for our Client’s care programs. Assist in coordinating and communicating schedules to internal/external Clients. Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney.

Timely management of casework, including proper documentation and case resolution. Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately. Work efficiently / effectively in multiple databases to extract information. Attend workgroup meetings and participate in discussions. · Assist leadership team, as necessary. Requirements and Skills to have a bachelor’s or associate degree. A background in Paralegal studies is a plus. Work experience in a Legal environment is a plus. Customer service or call center experience is a plus.

Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.). Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision. Excellent verbal and written communications skills. Keen attention to detail and adherence to deadlines. Strong time management, note-taking, email organization, and distribution skills.

Critical thinking and problem-solving skills.

Buff City Soaps June 2023 to October 2023

Production and Sales - Part Time, Dickson, Tn

Plant based soaps, laundry, and personal lotion and oil products that are made on site daily. Suggest new products and to customers with test samples.

Private Client Dale Braswell February 2023 to October 2023 Caregiver - Part Time, Smyrna, Tn

Full Support of clients for ADL’s and bathing. Treatment of wound care. Specialty care of Autoimmune disease.

HCA Tristar Cardiovascular Surgeons November 2002 to February 2023

Medical Office Specialist, Nashville, Tn

Scheduling patients pre surgery testing post surgery appointments and testing. Testing involving Echocardiogram, CTA with protocol of aneurysm, Cardiac MRI, CBC various blood work, INR, and Chest x-rays. Also follow up appointments in 1 yr to 2 years. Answered phones and assisted in scheduling doctor on call for assisting in surgeries at the hospital.

St Thomas Heart Midtown May 2022 to November 2022

Asst Office Operations, Nashville Tn

Checking in patients for the appointment with St Thomas Heart doctors and verifying current insurance. Assisting patients with answering various questions regarding current conditions. Checking patients out of the office and scheduling various heart tests and procedures and the next doctor appointment Process Medical Claims for assigned doctors for office visits and procedures. Answering phones for the heart clinic from medical professionals and patients.

St Thomas West (OutReach Moved) October 2021 to May 2022

Medical Lab Phlebotomist - Lab Outreach Full time, Nashville, Tn

Addition to St. Thomas Midtown job descriptions below

Intake of client specimens from Out reach areas of Middle Tennessee medical offices and offices that draw laboratory orders of client specimens. All while setting up instruments and maintaining cleaning and sterizles equipment and work area following safety, cleanliness and infection control and disposal of biohazard materials. Contacting doctors for clarification of orders, and also confirming insurance to bill insurance companies with ICD-9 coding correctly.

St. Thomas Midtown Lab February 2021 to October 2021

Medical Lab Phlebotomist - Lab Outreach Full time, Nashville, Tn

Process Specimens from various types of doctor’s offices received from outreach areas of Middle Tennessee. Ordering a special test for specimens from doctor’s orders. Sharing specimens. Phlebotomy Tech for near lab receiving offices for labs drawn. Able to work in stressful environments utilizing critical thinking skill and decisive judgment and have the ability to work with minimal supervision. Perming clerical duties which includes answering phone calls, reviewing EKG’s, Collecting patient demographic data for patient registration, ordering tests, reviewing ADvance Beneficiary Notice of NONcoverage (ABN) with regards to various insurance companies and the coverages for patients

St. Thomas West Hospital February 2020 to February 2021

Nurse Care Partner, Nashville Tn

Assist Patients with ADL's, Postoperative care, Q 4 vitals, daily weight and unit protocols per doctor orders example pre surgery scrub, NPO and I’s & O’s

Ascension, St. Thomas Heart July 2018 to February 2020

Patient Access Representative, St. Thomas Midtown, Nashville, Tn

Scheduling Specialist for eight to ten doctors at a time - OFFSITE

Communicate with patients, participants and staff to accurately schedule patients

prescribed procedures and perform clerical and reception duties associated with

patient registration. Schedules patient procedures in a manner that most efficiently utilizes

the patient's time and clinical resources. Coordinates and communicates schedules. Phone educate consistent month to month above 93% scoring

Vanderbilt Home Care October 2016 to July 2018

Home Health Assistant/ Care Partner; Middle Tennessee Area

Customer Service Care by contacting Patient and Family to arrange appointment

to help with bathing and wound care in the patient home.Assist patients

patients with ADL’s ; Attend to an average of six patients a day at five days a week;

Computer documentation and report to VUMC system for tracking patient care .

Met and exceeded requirements for monthly and yearly compliance with medical and

requirements for monthly and yearly compliance with medical and computer skills.

Autonomous work environment and communicate daily with supervised by email and

Systems checking for approval

Darrel Reifschneider January 2016 to July 2016

Postoperative Care in Home Care; Lewisburg, Tn

In Home Care for dressing, bathing, and ADL’s and routine exercises

The Whitten’s April 2015 to June 2016

January 2014 to June 2014

Private Care of Elderly couple, Bethesda, Tn

In home care of daily activities and specific management with

each client. ADL’s Care with autoimmune disease, mobility, and Heart

with respiratory compromise

Elderly TLC Solutions August 2009 to January 2016

Caregiver with in Home Care, Memory Units and various

SNIFF placements in Middle Tennessee Area and Private Employers

Care of client’s with verbal complications, memory and physical disabilities

Salon J and Day Spa May 2004 to October 2016

Salon Coordinator; Nashville, Tn

Duties include management of employees, and daily earnings and

deposits. Answering telephone and responding to internet

correspondence to scheduling appointments.

Sylvia Saadauti June 2014 to April 2015

Specialized Care; Bellevue, Tn

Private in Home care in rare disease

Progressive Supranuclear Palsy (PSP)

Care with respiratory needs in relation to muscular relaxation and

movement routine, mobility, ADL’s, speech therapy and breathing

exercises and treatments.

Amerigo’s Restaurant July2008 to July 2011

Food server and Hostess, Nashville, tn

Top Service and Wine Specialty Services

(This was a helpful job because i went back to school)

Murrey Tulloss December 2013 to May 2014

October 2005 to January 2009

Private Home Nursing Care for Mother; Nashville, Tn

Client care with visual impairment, memory care, and medication

management. Private care 12-24 hour care for ADL's and meal

preparation.

Angiology Corporation of America January 2011 to August 2012 Clinic Assistant Blood Pressure Measurement, Middle Tenn. Area

Various clinic locations. Heart Clinics to screen and help clients with

care of their BMI

Aquinas College January 2008 to December 2013

Student Federal Work Study; Nashville, Tn

Financial Aid assistant, Student Affairs Assistant, Alumni assistant,

and Access and Orientation Assistant

Linn Ann Welch July 2008 to May 2010

Private Caregiver for Mother; Pegrum, Tn

Care of Mother with Memory problems, on a 17 acre ranch, and

reminding client to perform activities of daily living

Apria Healthcare (Corum) June 2007 to July 2008

Infusion Pharmacy

Customer Service Representative; Nashville, Tn

Lenscrafters January 2005 to June 2007

Retail Manager and Certified Optician, Nashville, Tn

Visionary Eyeworks September 2002 to December 2004

Certified Optician and Optometric Assistant, Belle Meade, Tn

Downtown Vision Center March 2000 to September 2002

Office Manager, Certified Optician and Optometric Asst., Nashville, Tn

Under the umbrella of Eye Health Partners, Ophthalmology

Belle Meade Optics September 1996 to February 2000

Certified Optician and Optometric Asst., Belle Meade, Tn

Moved from California in March of 1996

Burnor Contact Lenses December 1993 to March 1996

Dispensing Optician, Hesperia, Ca

DRS. Seth Bernstein O.D. and August 1992 to December 1993

Lisa Benham O.D.

Optician /Technical Optometric Asst., Corona, Ca

Surgery Center of Riverside Jan 1990 to June 1993

Sterile Surgical Scrub, Riverside CA

Preparation of surgical instruments and sterile procedures, and post operation sterile

procedure of instruments and operating room. Medicare certified and compliant for the

State Medical Board of California

Norton AFB Base Exchange January 1990 to August 1992

Optical Shop / Optician, San Bernardino, Ca

Education BACHELOR DEGREE CLASSES FOR MEDICAL BUSINESS IN PROGRESS

Aquinas College ASN Program August 2008 to December 2013

Associate Nursing Degree Graduation December 2013

Rubidoux High School, California Graduation, Diploma, June 1986

Optical Services Internship September 1986 to November 1986

Clinical Experience St. Thomas Hospital, Medical Surgical Unit 7th floor

St. Thomas Hospital, SCU 2nd floor

Skyline Medical Center, Medical Surgical Unit and CCU

St. Thomas Hospital Medical Surgical Unit

St. Thomas Hospital Mental Health Unit

Baptist Hospital, Labor and Delivery, Post- Delivery Care Mother and Infant

Vanderbilt Children’s Hospital, Pediatric Unit

Baptist Hospital, Orthopedic and Joint Replacement Unit

Michelle A Kozlowski

Contact Work Experience

ad5n21@r.postjobfree.com * Legal Assistant

615-***-**** * Production and Sales

* Private Caregiver

* Asst Lab Tech Specimen Processor * Medical Lab Phlebotomist

* Salon Coordinator

* Financial Aid Assistant

* Customer Service Representative

Education * Patient Access Coordinator

Associates degrees in Nursing * Private Caregiver

January 2014 * Personal Assistant

Bachelors of Science nearly complete * Licenced Optician

November 2021/2022 * Retail Manager

* Server and Amerigo’s

Expertise Employment

Communication October 2023 to Present

Management of daily tasks in Business Expedite Inc.

Managing Budgets Hiring Contractor for Tenncare

Various Computer Software Employee of State of Tennessee

Creativity Legal Assistant - Full Time

Attention to Details June 2023 to October 2023

Resourceful Buff City Soaps Excellent time management skills Production and Sales - Part Time

Work efficiently February 2023 to October 2023

Work effectively in multiple Private Client Dale Braswell

databases to extract information Caregiver - Part Time

November 2022 to February 2023

HCA Tristar Cardiovascular Surgeons

October 2021 to November 2022

St Thomas West Hospital Laboratory - Asst. Lab

February 2021 to October 2021

St Thomas Midtown Hospital Laboratory- Asst. Lab February 2020 to Febuary 2021

St Thomas West Hospital - Nurse Care Partner

July 2018 to February 2020 St Thomas Heart Midtown Hospital

Patient Access Coordinator

October 2016 to July 2018

Vanderbilt Home Care - Home Health Assistant

June 2014 to april 2015

Salon J and Day Spa - Salon Coordinator

July2008 to July 2011

Amerigo Restaurant - Food Server and Hostess

June 2007 to July 2008

Apria Healthcare - Customer Service Health Representative

January 2005 to June 2007

Lenscrafters - Retail manager

September 2002 to December 2004

Visionary Eyeworks - Office Manager/Licenced Optician

March 2000 to September 2002

Downtown Vision Center

Office Manager/Licenced Opticia

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