Customer Service

Nadeen Nader Hussien Mohamed

Al Rayyan, Qatar

**636845

**********@*******.***

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Objectives

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Experience

Looking for a Full-time Job or Training Opportunity, to Help me Hone my Skills & Get New Experiences.

Fingertips Contracting & Transportation Company / Call Center Agent

01/2020 -05/2020, Najma, Doha

● Live Chat Support.

● Content Team Member ( Data Entry & Translation of Entered Content from English to Arabic and Vis-versa).

Malomatia / Customer Service Representative

05/2020 -07/2021, Dafna, Doha

● Handled over 15 Governmental Projects (Incl. MOI - Hukoomi - SJC - GAMA)

● Handled Calls for CCQ (Community College of Qatar) for 2 Months.

● Handled Inbound & Outbound Calls with Outstanding Handling Time (AHT) in Both English & Arabic.

● Following Customers Inquiries & Complains through Calls & Emails.

● Worked Face to Face as a Technical Support for NAS System

(National Authentication System) in GAMA ( General Authority for Minors Affair)

● Worked as a Back Office Agent Member for 3 Months. Ecco Gulf / Customer Service Agent

08/2021- 10/2022, Dafna, Doha

● Worked in MME Project (Ministry of Municipality & Environment).

● Handled Inbound & Outbound Calls with Outstanding Handling Time (AHT) in Both English & Arabic.

● Helped in Side Tasks Given by Teamleaders.

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Education

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Courses

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Personal Skills

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Work Skills

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Languages

Mansoura University / Bachelor’s Degree in Petrochemical 10/2015 - 05/2019, Egypt

College of Science, Petrochemical Department

GPA: 2.73

● Course in Graphic Design.

● Course in Digital Marketing.

● Course in Corrosions Related to the Petrol Industry.

● Course in Fertilizers.

● Trained & Worked in Medical Analysis.

● Worked for Mansoura Petroleum Company.

● Trained in Delta Company for Fertilizers & Chemical Industries, Weekly for 6 Months.

● Trained in Egyptian Petroleum Research Institute Laboratories & Other Facilities for 6 Months Constantly.

● Ability to Work Independently or a part of a Team.

● Highly Organized.

● Excellent Communication Skills (Written or Verbal).

● Ability to Work Under Pressure.

● Multitasking.

● Fast Typing. With Precision. ● Fast Learner.

● Microsoft Office Programs (Word, PowerPoint, Excel)

● Abode ( Photoshop, Illustrator, InDesign)

● Translation of Content from English to Arabic & Vise-versa. ● Writing Emails in Professional Manners (English &

Arabic).

● Arabic (Mother Tongue).

● English (Fluent - Self Taught)

● Korean (Basic Conversation, writing & Reading).

Contact this candidate