Life Insurance Front Desk
Resume:
S I N D I S WA N S I B A N D E
OBJECTIVE
To secure a challenging
position within my field of
study as well as to gain as
much experience in the job
market for personal growth
and professional
development. I seek
challenging opportunities
that will push me to
showcase my full potential
while contributing to the
organisation's growth and
overall success.
PHONE
ADDRESS:
13394 Marula Street
Braamfischerville
Soweto
1875
ad5mze@r.postjobfree.com
DATE OF BIRTH: 1992 Sep 20
LANGUAGES
English
IsiZulu
INTERESTS
Participating In Social
Activities
Research
Physical Exercise
Keeping Up With Current
Affairs
EXPERIENCE
HOLLARD LIFE INSURANCE
RECEPTIONIST
01 November 2013 – 30 September 2021
Duties:
Welcoming guests and visitors entering Hollard and ensuring that they have a great experience on arrival.
Monitoring visitor movements ensuring that they’ve been attended to in a reasonable time frame.
Attend to requests by the business or guests.
Ensure that customers are taken good care of.
Ensure work area is always neat, flowers are fresh, and newspaper stands are neat.
Professional and friendly always. Adhere to verification process. Keep abreast of events happening at Hollard.
Informing the senior front desk consultant of any difficulties/challenges encountered.
Provide correct information on emails when delivering messages.
Assisting the purple shop with client’s orders after hours. Assisting other departments/Hollardites with taking messages.
Sharing information within greater team of switchboard/reception. ADHOC DUTIES
Assisting the senior receptionist with his duties when he is on leave like, making sure that the consultants are on time, checking that their AUX info corresponds with their logins.
COPC reports (Operations Performance Matrix, Absenteeism, and downtime log sheet).
Assisting wherever possible with irate/difficult customers both for Lionel’s, Florence House Reception and walk in client’s area.
Making sure that the reception consultants do what they are supposed to do.
Responsible for all new, temps team members training. General enquiries consisting of web enquiries and net enquiries, reception team must ensure that when dealing with and enquiry it has enough information, if not then it’s our duty to send the customer.
An email or call to ask for more information, that way the query can be sent to the correct department. If it’s a complaint, then it is escalated to the correct department.
At the end of the shift, each reception consultant must send statistics to the leader as to how many enquiries were captured and how many are still waiting.
All this information is then kept on each consultant’s file so that they can be tracked.
Ensure that all guest is assisted accordingly.
Ensure that a basic search is completed for policy info and or personal info to assist with referring guest to the correct BU/area.
Making sure that the experience customers have is aligned to the overall Hollard customer experience standards.
Identify opportunities for improvement. Monitor visitor movements ensuring they have been attended to in a reasonable time frame.
Adhoc Admin related responsibilities.
HOLLARD LIFE INSURANCE
SWITCHBOARD OPERATOR
1 May 2013 – October 2013
Duties:
Answering of switchboard calls within the required KPI’s
Ensure that calls are routed to the correct areas.
Ensure that calls are answered in a professional manner which reflects the Hollard brand
Ensure that the experience customers have is aligned to the overall Hollard customer experience standards.
HARAMBE
HARAMBE LEARNERSHIP
January 2013 – April 2013
Duties:
Harambee is a youth development program that grooms young people who are fresh from matric with disadvantaged backgrounds to equip them with the skills they need for the corporate world whilst earning a stipend.
After the completion of the program, these young people are then placed in companies that are looking for new employees.
SKILLS
Excellent Communication and
Interpersonal Skills
Client Service and Time
Management
Multitasking
Analytical and Logical
Reasoning
Leadership and Management
Computer Literacy and
Microsoft Office
Teamwork and Collaboration
Administration and
Organization
EDUCATION
BOSTON CITY CAMPUS
In Progress
Diploma: Human Resourced
SIYANQOBA
2015
Customer Service Certificate
DAVEY SECONARY SCHOOL
2010
Grade 12 - Matric
REFERENCES
JOSEPH TSOLO
HOLLARD LIFE INSURANCE
Receptionist
ad5mze@r.postjobfree.com
KAY MAHARAJ
HOLLARD LIFE INSURANCE
Marketing Lead Manager
Contact this candidate