Office Manager Human Resources
Resume:
Ashley Bays
Office Manager
***********@*****.*** • 209-***-****
LinkedIn • Modesto, CA 95350
Results-oriented and resourceful professional with over 18 years of experience providing exceptional clerical and operational support, directing cross-functional operations, and delivering leadership across diverse environments. Qualifications Summary
Equipped with exceptional leadership skills
gained throughout my career complemented
by proven team-building attributes and
extensive experience managing large-scale
administration and operational activities.
Well-versed in leading diverse sets of
administration and operational activities in
line with competing deadlines, while
servicing a portfolio of internal and external
clients. Excels at driving accounting
operations, directing accounts payable (AP)
and receivable (AR) activities, and preparing
financial statements. Competent at
executing HR policies and departmental
programs, while coordinating with business
stakeholders. Accustomed to managing
correspondences, updating calendars, and
composing documents to optimize
performance metrics. A Credible history of
evaluating overall operations, identifying
underperforming departments, and devising
strategic solutions to boost operational
productivity and efficiency.
Areas of Expertise
• Office Administration
• Project Coordination
• Corporate Accounting
• Administrative Assistance
• Supply Chain Operations
• Documentation & Reporting
• Customer Service & Support
• Strategic Planning & Execution
• Human Resources Management
• Record Keeping & Maintenance
• Cross-functional Collaboration
• Customer Satisfaction & Retention
Education & Credentials
Associates of Business Administration -
Modesto Junior College, Modesto, CA, 2014 -
2016
General Education of Sciences - Santa Rosa
Junior College, Santa Rosa, CA, 2011- 2013
Career Experience
Americold Logistics 2022
Office Manager I
Managed end-to-end operations of office, warehouse, and freight loading dock concurrently. Resolved difficult issues with staff by presenting best course of action. Allocated tasks to employees, while working with diverse staff members. Processed all financial and inventory information for month-end closing as well as year-end closing. Managed multiple customer accounts as well as all accounts receivables, and payables, also liaised with other teams to ensure billing accuracy. Provided superior customer services by identifying and assessing customer needs.
• Delivered visionary leadership to train staff and clients on job duties and equipment.
• Established better communication between departments by implementing new routines.
• Hired new associates and reorganized structure for existing associates in shipping and receiving department and customer service and accounts. Barro Structural Steel, LLC 2021
Office Manager
Performed all responsibilities of office manager efficiently and effectively. Tracked time cards and employee hours for approximately 50 employees. Monitored and updated accounts receivables, accounts payables, and budgeting information. Aligned human resources initiatives with business strategy in areas of employee relations, payroll management, and process improvement. Conducted research and identified opportunities for bid submissions on profitable steel projects and suggested key points for gain to bid management team.
• Developed entire SOP's for each job title and associated tasks.
• Utilized point system for processing disciplinary actions, pre-employment paperwork for incoming employees.
• Prepared Schedule of Values (SOV), while coordinating with contractors and subcontractors to document costs of materials and labor on steel construction projects.
Johnny's Plumbing and Construction 2019 – 2020
Assistant Office Manager
Coordinated workflow and ensured completion of projects within stringent timeframes and budgetary constraints. Reconciled inventory and receivables transactions for 10 service trucks against reports and transactions daily. Monitored day-to-day organizational processes to deliver AP, AR, and all financial services. Created multiple customer relationships and cultivated success in all interactions. Processed weekly payroll adherent to tax compliances and reporting.
• Sorted and routed incoming materials, mail, and deliveries accurately and efficiently.
• Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, and verifying receipt of supplies.
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Foam Fabricators Inc 2017 – 2019
Office Manager
Oversaw general office operations, such as greeting visitors, answering high-volume of incoming phone calls, and delivering world- class service to customers. Coordinated appointments and meetings and managed staff calendars and schedules. Purchased office supplies and equipment and maintained proper stock levels. Produced reports, composed correspondence, and drafted new customer contracts. Created presentations and other management-level reports.
• Processed payroll and health insurance for more than 150 employees
• Drove entire shipping and receiving department as well as all of the logistics team while coordinating with production.
• Monitored and updated accounts receivables, accounts payables, and budgeting information. Johnny's Plumbing and Construction 2015 – 2017
Assistant Office Manager
Prepared daily deposits and reports, as well as organized, scheduled and planned meetings and appointments. Collected and processed payments for customer accounts. Led end-to-end operations of accounts receivable and payable in terms of preparing monthly invoices, maintaining customer and vendor records, and purchase orders. Streamlined operations by maintaining Inventory level, tracking Vehicle Maintenance, and ensuring Safety.
• Created inventory protocol and cultivated positive relationships with local customers.
• Drove bank reconciliations for depository accounts and balance sheet accounts, while reviewing for input accuracy and preparing monthly reports and journal entries.
• Maintained General ledger, required business documents, and financial document retention files.
• Served as liaison among all plumbers both residential and commercial to coordinate inspections and ensured completion of work according to designated standards.
Center for Applied Research Solutions 2014 – 2015
Administrative Assistant
Compiled/entered data to form profile for distribution of funds at nonprofit. Fielded telephone calls, requests, and concerns with friendly customer service, speed, and professionalism for both regular businesses and emergency organizations. Resolved customer objections effectively by implementing best practices for troubleshooting.
• Arranged letters, memoranda, invoices, and other documents according to established filing systems.
• Achieved maximum customer satisfaction and retention by delivering excellent customer service to existing and potential customers.
• Established loyal client base by forming cordial relationships with routine customers. Additional Experience
Starbucks Barista at Safeway Stores
Student/Stay at Home Mom
Vault Services Manager for The Home Depot
Emergency Call Taker at Stanislaus Regional 911
Account Clerk for The City of Modesto
AP Clerk at MCS District
Technical Skills
Microsoft Word, Microsoft Teams, PowerPoint, Excel, Access, Outlook, QuickBooks and Adobe Acrobat and Reader, Fax machines, copiers, printers, scanners, EDI supply chain ordering, fulfillment software, WMS, SAP, and Internal company software.
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