Customer Care Project Management
Resume:
ERTHEL VINCENT
Brooklyn, NY *****
((509-****-**** [Haiti]
ad5mtn@r.postjobfree.com
Summary of Qualifications:
Trilingual Marketing, Public Relations,Events Organization professional and Disaster Relief and humanitarian aid worker with over five (10) years of experience. Areas of expertise include marketing, sales, customer care, marketing communications, planning, project management and client relations. Creative and enthusiastic with strong analytical, problem solving, communication and relationship management skills.
Professional Experience:
Pro-Confort:
Disaster Relief and humanitarian aid Manager, 2014-present
• Plan and Lead the responses to natural disasters and other emergencies.
• Work with government agencies, nonprofits, private companies, and the public to develop effective plans that minimize damage and disruptions during an emergency.
• Work with the national Police to ensure workers security.
• Supervise Food Distribution.
• Serve meals by reviewing recipes; assembling, combining, and cooking ingredients; and maintaining a sanitary kitchen.
• Ensure sanitation services are available.
Haiti Carnival Committee:
Logistic personnel, 2013-present
• Supervise the construction of stands and floats
• Liaise with the national police department and Emergency Services
• Contact local suppliers to make sure that sites are well-lit
• Assure proper sound system installations for all sites and events through the services of professional sound providers and engineers
• Performer management (refreshments, stage accommodations and transportation)
• Dispatch accreditation material (badges, access bracelets and media management)
• Ensure sanitation services are available for over one (1) million carnival attendees
• Coordinate all post-event processes, including client billing, and collecting team feedback Caribbean Arts Festival (CARIFESTA) XII
Head of marketing and sponsorship on the Haiti Country Management Team, 2013-2015
• Designed and led strategic and tactical marketing, communication and sponsorship strategies for the 10-day music and arts festival
• Managed multiple and diverse promotions, activations, and sponsored events during CARIFESTA XII festival in Haiti
• Coordinated the elaboration of complete site layouts and diverse staffing plans per aspects of the festival (food, arts, music and educational seminars)
• Served as the primary point of contact for vendors and suppliers for all aspects of event coordination and sponsorship asset execution during the 10-day festival. L.I.S.A. Lotto
Sales and Promotions Officer, October 2011 – 2018
• Prepare budgets and submit estimates for program costs as part of campaign plan development
• Plan and prepare advertising and promotional material to increase sales of products or services
• Working with customers, company officials, sales departments and advertising agencies
• Assist with annual budget development
• Inspect layouts and advertising copy and edit scripts, audio and videotapes, and other promotional material for adherence to specifications
• Coordinate activities of departments, such as sales, graphic arts, media, finance, and research
• Develop and increase sales by strategizing, as well as, searching for new sales opportunities
• Assist in the development of new service offerings aligned to market demand and client needs
• Run numerous Reseller Bootcamps to sign up and train resellers
• Train, support and supervise regional distribution employees
• Liaise with distribution partners in order to monitor and improve sales
• Settle disputes (in respect of commissions, prices, and zoning)
• Monitor new opportunities and collect all relevant market information
• Maintain existing relationships with distribution partners in the region
• Monitor and maintain regional sales and distribution of recharges DIGICEL, Haiti
Customer Care Team Leader, June – October 2011
• Coached and monitored agents to achieve the Call Center Goals, Objectives and KPIs
• Resolved escalated issues, queries and complaints
• Performed weekly and monthly performance reviews for assigned customer care agents
• Prepared Agent Timesheets and track schedule adherence
• Prepared weekly activities and targets reports
• Approved subscribers adjustments requests
CONVERGYS CORPORATION/AT&T WIRELESS, Tamarac, FL
Floor Supervisor and Customer Care Support, September 2009 – June 2010
• Assisted customers with queries and request via telephone
• Conducted telesales and service (cross-sell and up-sell products & services)
• Provided customers with product and service information
• Transferred customer calls to appropriate queues
• Identified, researched, and resolved customer issues using the computer-based system
• Completed call logs and reports
• Researched and resolved billing issues
• Researched and resolved misapplied payments
• Recognized, documented and alerted supervisor of trends in customer calls Consultant Jobs: Event and Sponsorship manager for Coca Cola (Haiti) Event and Sponsorship manager for Rum Bakara (Haiti) Event and Sponsorship manager Rum Barbancourt ( Haiti) Event and Sponsorship manager Comme il faut ( Haiti) Brand Ambassador Creative State ( Art Basel Miami 2023) Brand Ambassador Liquid IV ( October 2023) Education:
Keiser University, Fort Lauderdale, FL
Associate of Arts in Accounting, April 2009
Bachelor of Art n Marketing, May 2017
Skills:
• Proficient in Windows 7 Suite and Mac OS X
• Fluent in English, French and Creole
• Strong project management, communication, and oral presentation skills
• Formidable team player and team leader in the development and implementation of client relationship management programs for achieving client satisfaction and retention
• Creative in conceptualizing innovative marketing activities and highly effective marketing promotions
Contact this candidate