General Manager Customer Service
Resume:
Randy Camarena
Dynamic, hands-on sales and service manager
Gilbert, AZ 85295
********************@***********.***
I am a talented and experienced manager who is confident that my customer service and industry knowledge will be a great asset to this family. Certifications are: Basic and Management ServSafe and on- and off-site Title 4 Liquor as well as Conflict Resolution and Open Table. Authorized to work in the US for any employer
Work Experience
General Manager
Mavrix - Scottsdale, AZ
June 2022 to Present
Manages staff of 250 and 10 managers in special event, entertainment, bowling, arcade, security in food and beverage venue. Trains, disciplines and coaches all team members. Performs cost of goods and labor analysis and promotes Mavrix brand.
Assistant General Manager
Cold Beers and Cheeseburgers - Gilbert, AZ
August 2021 to Present
Scheduling, inventory, interacting with vendors. Builds relationships with customers and provides memorable experiences. Coaches staff through ups and downs. Handles cash, ordering and equipment maintenance scheduling. Labor costs, profit & loss. General Manager
Zipps Sports Grill - Chandler, AZ
January 2018 to August 2021
Engages guests throughout their dining experiences. Creates weekly FOH and BOH scheduled. Builds daily and weekly reports for food and liquor sales as well as labor costs. Handles cash and deposit reporting. Interacts with vendors regarding orders, specials and inventory. Responsible for food safety. Interviews and hires team members and completes all related new employee documentations. Trains new managers for multiple locations.
Assistant General Manager
Meridiem Kitchen & Lounge - Chandler, AZ
January 2017 to December 2018
Managed staff, inventory and facility focused on providing a unique dining experience. Prepared marketing materials, schedules, and banking documentation. Responsible for interviewing and hiring team members. Worked with vendors to setup schedule system as well as new reservation system. As manager, did whatever was necessary to get the job done. Education
High school
Skills
• Bartending (10+ years)
• Food Safety (10+ years)
• Management (10+ years)
• Restaurant Management (10+ years)
• Upselling (10+ years)
• Profit & Loss (2 years)
• Labor Cost Analysis (10+ years)
• Leadership (10+ years)
• Restaurant Experience (10+ years)
• POS (10+ years)
• Forecasting (7 years)
• Assistant Manager Experience (10+ years)
• Inventory Control (10+ years)
• Cash handling (10+ years)
• Customer service (10+ years)
• Supervising experience (10+ years)
• Communication skills (10+ years)
• Basic math (10+ years)
• Serving Experience (10+ years)
• Merchandising (10+ years)
• Microsoft Word (10+ years)
• Food Preparation (10+ years)
• Analysis skills
• Microsoft Office
• Recruiting
• Automotive repair (10+ years)
• Auto repair sales (10+ years)
• Tire service (10+ years)
• Alignment (10+ years)
• Aloha POS
• Micros POS
• Serving
Certifications and Licenses
Bartender License
Food Handler Certification
ServSafe Food Protection Manager
Conflict Resolution and Use of Force
Additional Information
Title 4 Management
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