Executive Assistant Customer Service
Resume:
Cynthia Williams-Barnum
Avondale, AZ *****
ad5msr@r.postjobfree.com
Professional Summary
Accomplished executive assistant offering 20 years of senior executive assistant experience reporting to a CEO or multiple C-Suite executives and their respective direct reports.
Consummate professional dedicated to making the lives of busy executives easier. Serves as an effective gatekeeper, prepare well-researched and accurate documents, manage busy calendars, and efficiently manage daily office tasks.
Creative, versatile and an initiative-taking individual with strong people skills and ability to work collaboratively with Board of Directors, senior executives, vendors, and employees at all organizational levels.
Able to work independently, maintain strict confidentiality, and demonstrate diplomacy, mature judgment, and initiative.
Key Skills
•Knowledge of MS Suite (Outlook, Word, Excel) •Work Ethics
•Concur •Diligence
•Adobe Reader DC •Problem Solving
•SharePoint •Teamwork
•Leadership
Professional Experience Hertz/Dollar/Thrifty Corporation
Operations Clerk June 8, 2022 – March 2024
•Process Payroll on a weekly basis and resolve any HR or ADP exceptions.
•Assist with onboarding New Hires
•Contact our customers who need a “replacement rental car” due to being in an accident.
•Ensure specific locations have the car requested.
Norton Packaging, Inc. (contract position through Robert Half/Office Team)
Executive Assistant/Customer Service to co-President September 2018 - February 2019
•Provided a full range of dedicated responsibilities to one co-President in a family-owned business office. This position provided confidential, technical, and executive and administrative support services to the functional area of processing and accurate posting of each Freight Carrier (100+) Invoicing on a timely basis through using the Sage 300 system.
•Engaged in daily customer service response with employees and Freight Carrier Customers worldwide.
•Processed expenses reports, scheduled Ad-hoc meetings, tracking and managing all incoming and outgoing shipments.
•Processed customer credit cards over the phone or in person.
Alameda Alliance for Health – (contract position through Nelson Staffing Network), Executive Assistant to Chief Executive Officer May 2018 – August 2018
•Provided a full range of support for Executive Office.
•Assisted the CEO in keeping internal and external commitments, maintaining daily calendar and scheduling appointments and meetings.
•Anticipated the daily needs of the Executive Office and the daily activities by independently researching and collecting the appropriate documents necessary for meetings.
•Provided a variety of routine, complex and confidential duties related to “special” projects assigned by CEO.
•Worked directly with the Alliance Board of Governor’s Members (15) by coordinating and attending monthly meetings to provide follow up on agenda items.
The Center for Elders’ Independence (CEI) (Contract through Kelly Services)
Executive Assistant to VP, Operations/VP, Human Resources October 2016 – November 2016
•Assisted both Vice Presidents in coordinating and scheduling potential Home Care candidate positions to provide personal assistance to CEI participants.
•Managed all aspects of the Executive Director appointment calendar, scheduling of meetings and events, keeping of appointments and timely responses to phone, mail, and email requests.
•Scheduled individual/group meetings (internal and external) and all organization associated with the meeting.
The Clorox Company, Oakland, CA Executive Assistant to the Senior Vice President September 1998 - July 2016
•Functioned as back-up to the Senior Executive Assistant to CEO and Executive Committee.
•Created Leadership Team meeting agenda, meeting notes, follow-up items and served as a member of
Human Resource Leadership Team (HRLT). Coordinated all Management Development and Compensation Committee Meetings. Supported the Chair of the Management Development Compensation Committee.
•Scheduled individual/group meetings (internal and external) and all planning associated with meetings.
Prepared memos, letters, and reviewed expense reports and provided administrative support to the
Human Resources team. Maintained Corporate Officer personnel files, HR personnel files and
Company General Releases. Worked closely with Human Resource Leadership Team and Human
Resources Client Managers to ensure integrity and confidentiality of the Focal Review process and
prepared Human Resources Function Performance/Potential grids.
•Coordinated with SVP of HR and VP of Comp/Benefits to effectively onboard new Clorox Executive
Members.
•Ensured Executive Benefits Prerequisites and Guidelines were up to date.
•Functioned as a liaison for executives, agencies, administrative staff, and Human Resources Leadership
Team by making recommendations and/or solutions regarding process improvements and training,
actively sharing best practices for professional growth and development. Assisted hiring manager by
screening potential candidates, coordinating interviews and then training/supervising temporary and full-
time Administrative Assistants.
Education
•High School Diploma, John F. Kennedy High School, Sacramento, CA (Graduated); some college courses at Sacramento City College and Consumnes River College (Business Administration)
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