Customer Service Business Administration

Godefroid Mzuri

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***- ***-****

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**************@*****.***

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Baltimore, MD 21237

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PROFESSIONAL SUMMARY

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Holds an associate degree in business administration and management from Baltimore city community college.

SKILLS

Critical thinking

Effective communication

Multi-tasking

Problem-solving

Time management

Leadership

Adaptability

Organizational skill

Attention to detail!

Teamwork

EXPERIENCE

FULFILMENT ASSOCIATE, Baltimore

Amazon, October 2021-February 2024

successfully performed various order fulfillment tasks, including picking, packing, and shipping items in a fast-paced fulfillment center environment.

Ensured accuracy and efficiency in order processing, resulting in a high customer satisfaction rate.

Collaborated with team members to meet daily targets and maintain a smooth workflow.

Maintained a clean and organized work area, contributing to a safe and productive work environment.

Utilized computer systems and scanning devices to track inventory and update order statuses in real-time.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Assisted in training new hires, sharing best practices, and providing support for their integration into the team.

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CUSTOMER SERVICE REPRESENTATIVE, Baltimore

Park Power, January 2020-August 2021

Demonstrated exceptional customer service skills by providing personalized assistance to clients, resolving their concerns, and ensuring their satisfaction.

Developed strong relationships with existing clients, leading to repeat business and increased customer loyalty.

Proactively identified and pursued new business opportunities, resulting in the acquisition of several high-profile clients.

Collaborated with the sales team to develop and implement strategies for achieving sales targets, resulting in the successful attainment of monthly and quarterly goals.

Utilized effective sales techniques to promote products and services, resulting in a significant increase in overall sales revenue.

Performed administrative tasks such as filing paperwork, updating databases, and generating reports.

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EDUCATION

BACHELOR OF SCIENCE (B.S) IN BUSINESS ADMINISTRATION AND MANAGEMENT CANDIDATE, Baltimore, Maryland

Morgan State University, Expected graduation June 2025

ASSOCIATE IN APPLIED SCIENCE IN BUSINESS ADMINISTRATION AND MANAGEMENT, Baltimore, Maryland

Baltimore City Community College, August 2023

LANGUAGES

Swahili

Native

English

Fluent

French

Intermediate

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