Customer Service Representative
Resume:
Professional summary
Customer Service Representative with over 14 years of experience across retail and healthcare sectors, excels in enhancing customer interactions and streamlining operational efficiency. Demonstrated leadership in managing teams to surpass sales goals and optimize pharmacy operations, with a strong proficiency in data analysis and problem-solving. Poised to effectively contribute to team success through exceptional customer service and organizational skills.
Employment history
Walmart Optician Griffin,GA
Jul 2021 - Present
Delivering high-quality optometry services at Walmart Collaborating with a team of healthcare professionals Ensuring customer satisfaction through precise optical solutions Managed team to exceed sales targets by 15% through strategic planning and leadership. Exceeded optical sales targets by 15% through strategic leadership. Partnered with healthcare professionals to optimize patient care. Ensured high precision in optical solutions, boosting customer satisfaction. Pioneered advanced optometric practices enhancing service quality. Eagerly engaged in continuous learning to improve optometry services. Walmart RX SALES ASSOCIATE/Pharmacy Technician GA Nov 2017 - May 2023
• Processed OTC orders, filled prescriptions, and completed required documentation.
• Provided excellent customer service.
• Maintained pharmacy presentation by ensuring shelves were full, clean, and signed appropriately.
• Received and stocked merchandise within the pharmacy. Streamlined pharmacy operations, enhancing efficiency and customer satisfaction. Boosted pharmacy efficiency by optimizing OTC order processing and inventory management. Ensured accurate prescription fills and meticulous documentation, upholding high standards. Supported team in achieving top-quality customer service and pharmacy upkeep. Introduced effective merchandising strategies to enhance pharmacy layout and accessibility. Analyzed workflow to implement robust solutions that improved service delivery and customer care. Implemented new digital tools for inventory tracking, increasing operational efficiency. Pioneered a customer feedback system to refine pharmacy services and offerings. Jones Petroleum-Marathon Shift Leader GA
May 2016 - Nov 2017
• Greeted customers and ascertained their needs.
Shatamiun Rosser
Customer service representative (31 years old)
Griffin, 30224
ad5mqt@r.postjobfree.com
• Assisted customers with questions, problems, and complaints in person and via telephone.
• Stocked shelves, organized displays, and verified that customers received receipts for purchases.
• Developed positive customer relationships through friendly greetings and excellent service. Mentored new staff to foster a collaborative team environment, enhancing overall service quality. Maintained inventory accuracy through meticulous stock management and display organization. Initiated customer service improvements that boosted satisfaction scores by 15%. Implemented a new scheduling system that reduced staff overtime by 10%. Oversaw inventory control, reducing discrepancies and enhancing stock accuracy. Boosted team efficiency by training new staff, leading to improved customer service. Wing City Shift Manager GA
Apr 2014 - May 2016
• Greeted customers and ascertained their needs.
• Helped customers with questions, problems, and complaints in person and via telephone.
• Stocked shelves, organized displays, and verified that customers received receipts for orders.
• Developed positive customer relationships through friendly greetings and excellent service.
• Maintained a clean and safe restaurant.
Enhanced team productivity by streamlining service procedures, reducing customer wait times. Ensured accurate inventory management and optimal stock levels, minimizing waste. Fostered a collaborative work environment, leading to improved staff morale and retention. Implemented innovative customer service strategies that increased repeat business. Monitored and analyzed customer feedback to adapt services and enhance satisfaction. Boosted customer retention by implementing targeted service improvements. Education
Certification of Pharmacy Technician Penn Foster College Jul 2021 - Jun 2023
Associates in Medical Assistance Westwood College GA Jan 2012 - Dec 2013
Skills
customer service (Expert) retail (Expert)
pharmacy industry (Expert) Communication (Expert)
Problem-solving (Expert) Sales (Expert)
Organizational skills (Expert) Time management (Expert) Leadership (Expert) Data analysis (Expert)
Inventory management (Expert) Merchandising (Expert) Customer feedback system (Expert) Service delivery (Expert) Digital tools implementation (Expert) Inventory tracking (Expert) Stock management (Expert)
Additional information
Awards
• HIPPA CERTIFIED
Apprenticeship
Walmart Apprentice Optician
Languages
Spanish (Beginner)
Chinese (Beginner)
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