Customer Service Assistant Manager
Resume:
Alicia Lee
Scanning Coordinator
Shreveport, LA *1108
********@*****.***
Interested in furthering a career with customer service that will Utilize management skills.
Work Experience
Dispatcher/Customer Service
A LEE FAMILY TRUCKING - Shreveport, LA
October 2019 to Present
Assist driver with locating a load, once I locate one, I make an offer and sign all required documents. I send the paperwork to the driver. Once the load is complete, I submit paperwork to the factoring company for processing. I make sure the company is in compliance and drivers are paid. Cashier Scanning Coordinator
Brookshire's Grocery Company - Shreveport, LA
August 2009 to October 2019
Performed daily inventory count, demo new store products, assisted with removing all out of date products, changed store prices weekly, and provided customer service to the customers. Customer Service Representative
US Support Company - Shreveport, LA
April 2005 to August 2009
Provided tech support to the customer for their cell phone, made outbound calls to resolve current issues, informed the customers of special offers and sales, assisted the customer with bill payment, and assisted the customer with adding and removing items off the account. Assistant Manager
Whataburger - Shreveport, LA
January 2000 to April 2005
Performed daily inventory count, assisted with all daily store operations, trained all new employees, performed weekly ordering of store products and assisted with hiring all new employees. ACCOMPLISHMENTS:
Employee of the month 6 times, I made management after two weeks of employment, I was awarded Customer service of the year.
Education
Diploma in Medical and Dental Assistant
Ashworth college Norcross - Norcross, GA
2006
Diploma
Mansfield High School - Mansfield, LA
2000
Skills
• Product Demos
• Cold Calling
• Business Development
• Technical Support
• Assistant Manager Experience
• Sales
• Negotiation
• Account Management
• Sales Management
• Salesforce
• Upselling
• B2B Sales
• Recruiting
• Outside Sales
• Cleaning
• Customer service
Awards
ACCOMPLISHMENTS:
May 2001
Employee of the month 6 times, I made management after two weeks of employment, I was awarded Customer service of the year.
Certifications and Licenses
MAST Permit
Driver's License
Additional Information
KEYWORD SUMMARY: I'm an excellent worker, I can adapt to any situation, and I'm 200% dedicated to my job.
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