Sales Representative Customer Service
Resume:
Ariana beltran
League City, TX *****
*****.*******@*****.***
Authorized to work in the US for any employer
Work Experience
Sales Representative
Texas Car Title & Payday Loan Services, Inc - League City, TX June 2023 to Present
• Serves customers by selling products and meeting customer needs.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Focuses sales efforts by studying existing and potential volume of dealers.
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Provides historical records by maintaining records on area and customer sales.
• Contributes to team effort by accomplishing related results as needed. Instacart Shopper/ Instacart Driver
Instacart Shopper, Instacart - Texas City, TX
March 2022 to Present
• Delivered groceries to customers in a timely, accurate, and friendly manner.
• Maintained knowledge of the store layout and shopped for orders using an iPad provided by Instacart.
• Used verbal communication skills to interact with customers and coworkers while on deliveries.
• Followed all safety procedures when loading/unloading carts or trucks as well as following company policies regarding personal belongings at work stations.
• Completed online training modules before beginning shifts and completed any additional training required by management during the employment period. Cashier/Customer Service
HEB - League City, TX
October 2019 to May 2023
• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
Education
Sophomore in Sonography
San Jacinto Community College - Pasadena, TX
Present
Clear Lake High School
2015 to 2019
Skills
• Social Media Management
• Sales (1 year)
• Customer service
• Phone etiquette
• Communication skills
• Computer skills
• Microsoft Office
• Typing
• Microsoft Word
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