Customer Service Child Care
Resume:
Sheila Laguna
Childcare Provider
Sheila Laguna
Fullerton, CA 92831
***********@*****.***
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Professional Summary
Accomplished Child Care Provider at The Rock Church Anaheim, adept in child supervision and CPR, significantly enhanced child engagement through innovative activities. Demonstrated patience and empathy, ensuring a nurturing environment for special needs children. Excelled in customer service at FreeCreditReport.com, boosting customer loyalty through effective conflict resolution.
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Skills
Patient and Empathetic
Passionate
Child Supervision
CPR
Special needs childcare
Customer Service
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Experience
CHILD CARE PROVIDER 01/2009 - 01/2011
The Rock Church Anaheim Anaheim, CA
Description: Care for special needs children as well as caring for infants to toddler age
Responsibilities:
●Developed strong relationships with families, providing regular updates on child progress and establishing trust.
●Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
●Developed age-appropriate activities and crafts to engage children.
●Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
●Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
●Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
PLAYGROUND SUPERVISOR 08/2007 - 05/2008
Fullerton School District Fullerton, CA
Description: Oversaw children on the playground to monitor safety and suitability of activities.
Responsibilities:
●Acted as a positive role model for students through responsible behavior and adherence to school policies while supervising the playground area.
●Served as role model for children by exercising appropriate decision-making and boundary-setting skills.
●Cultivated an inclusive atmosphere on the playground by encouraging participation from all students, regardless of differing abilities or interests.
CUSTOMER SERVICE REPRESENTATIVE
04/2001 - 05/2002
FreeCreditReport.com Orange, CA
Description: Assisting customers with online credit reports
Responsibilities:
●Handled customer inquiries and suggestions courteously and professionally.
●Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
●Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
●Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Education
Norte Vista High School, Riverside, CA
High School Diploma 1998
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