Customer Service Representative
Resume:
TaShikka McFarland
Customer service representative with over five years experience in high volume call center. Darlington, SC 29532
*****************@*****.***
Energetic customer service representative with over three years of representative experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty and increasing customer engagement.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Rep/Insurance Agent
GEICO - Remote
February 2023 to Present
• Answer incoming communications from customers, no cold calling
• Conduct research to provide answers for customers to resolve their issues
• Maintain customer accounts and information
• Respond to customer inquiries with compassion and active listening and support the best solution in an efficient manner
• Resolve customer issues with patience and understanding
• Identify additional needs customers may have and help them to upgrade products or services Customer Service/Dispatch
Associates Assets Recovery - Florence, SC
August 2022 to February 2023
• Answer Incoming Calls from clients and customers
• Assist other employees with information on accounts
• Show all customers and clients a superior level of customer service
• CSR’s verify information from our clients and placing the best and most current information into the accounts for our other team members
Work from Home Customer Service Representative
American Eagle Outfitters - Remote
February 2021 to November 2021
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.
• Answered customers questions about company products and services
• Placed and processed customers orders using credit and debit Overnight Customer Service Associate
Circle k - Darlington, SC
July 2020 to January 2021
• Provides excellent guest service in a fast and friendly manner
• Maintain a clean environment by cleaning and performing general duties; stocking the freezer, cleaning the parking lot, maintaining the coffee and donuts daily.
• Keeps accurate cash, sales, and inventory control records
• Unload trucks and stock shelves
Work from home Technical Support Representative
Comcast - Remote
February 2019 to March 2020
• Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.
• Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management. Education
High school diploma in Agriculture
Hartsville High School - Hartsville, SC
August 2004 to May 2007
Skills
• Issue resolution
Customer service
Performance monitoring
Conflict resolution techniques
Client relations and retention
Product Knowledge
Customer-focused
• Merchandising
• Sales
• Purchasing
• Customer service (8 years)
• Cashiering
• Stocking
Assessments
Sales skills — Completed
March 2022
Influencing and negotiating with customers
Full results: Completed
Call center customer service — Completed
February 2022
Demonstrating customer service skills in a call center setting Full results: Completed
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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