Call Center Sales Consultant
Resume:
Miguel A. Rivera Santiago
Ciales, PR *****
********************@***********.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Marketing and Sales Energy Consultant
Windmar Home Energy - San Juan, PR
October 2021 to Present
Free Consultation regarding the investment in Home Energy Savings like our #1 selling Windmar Home Solar Systems. Free installment and warranty and service during the duration of your financing. Marketing and Sales Consultant/Manager
ADT Security Services - Greenville, NC
September 2015 to July 2021
Free Consultation regarding our #1 selling ADT Home Security System. Free installment, free warranty and service included during your 3 year financing beginning at $45 a month. Bilingual Call Center Representative
Suddenlink Communications - Greenville, NC
March 2013 to August 2015
To attend inbound Spanish speaking clients or possible clients as well as cold calling and up selling to English or Spanish speaking customers. Very rewarding job and a great possible career, until the Spanish departament was unfortunately eliminated due to budget cuts. Police Officer
Puerto Rico State Police - San Juan, PR
September 2003 to January 2013
To patrol assigned Supervisor assigned áreas, protecting lives and properties. Duties included but not limited to traffic violations, domestic disputes, robberies etc...And summit all of these crimes to our our court systems.
Education
Associate's in Criminal Justice
American University - Manati, PR
August 2004 to May 2005
Skills
• Bilingual (10+ years)
• Customer Service (7 years)
• Call Center (2 years)
• CSR (5 years)
• Law Enforcement (10+ years)
• Loss Prevention (10+ years)
• Sales (7 years)
• Sales Management (5 years)
• Security (10+ years)
• Surveillance (10+ years)
• Military Experience (10+ years)
• Supervising Experience (8 years)
• Computer literacy (10+ years)
• English (10+ years)
• Leadership (8 years)
• Spanish (10+ years)
• Military (10+ years)
• Flexibility (10+ years)
• Team Work (10+ years)
• Reliability (10+ years)
• Microsoft Office (5 years)
• Driving (10+ years)
• Upselling (10+ years)
• Dispatching (10+ years)
• Warehouse distribution (1 year)
• Restaurant experience (3 years)
• Hospitality (5 years)
• Management (8 years)
• Outside sales (7 years)
• Microsoft Excel (5 years)
• Retail sales (3 years)
• Microsoft Word (5 years)
• Public relations
• Marketing
• Inside Sales
• Microsoft Outlook
• Cold Calling
• Salesforce
• B2B Sales
• CRM Software
• Merchandising
• Door-to-Door Experience
• Negotiation
• Direct Sales
• Communication skills
Languages
• English - Expert
• Spanish - Expert
Military Service
Branch: Army Reserve
Service Country: United States
Rank: E-6
February 1997 to March 2017
Certifications and Licenses
Driver's License
Additional Information
Perfect driving record
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