Front Desk Customer Service
Resume:
Aquilla Henry
Washington DC *****
ad5mm6@r.postjobfree.com
Experience
TriCorps Security,Alexandria,Va-Unarmed Security Officer July2023-Present
● Ensuring employees have identity verification and that unauthorized people cannot enter the workspace without guest passes or other credentials
● Monitoring video surveillance for any unusual activity in locations around the office
● Performing security procedures such as metal detectors or bag checks
● Educating staff on proper security procedures and requirements
● Performing routine inspections of specific areas DaVita,Lanham,MD-Patient Care Technician
September2022-May2023
● Developed and established protocols for equipment evaluation and training materials to instruct patients in practices and principles of dialysis
● Observed Patients status and machine safety checks according to facility policy, reported any unusual change to nurse supervisor
● Hired as patient-care technician responsible for beginning patients on dialysis and monitoring patients during treatment
● Computerized charting and close monitoring of patients and reporting any significant changes in their baseline
● Documented regularly all patient vital signs as well as any other required information during patient dialysis treatment
● Managed patient dialysis treatment including inserting needles, recording vital signs, documenting medical information
● Perform physical examinations by taking vital signs
● Maintained database for phlebotomy, collecting blood tubes shipping, packing and stocking inventory
● Maintain all phlebotomy, machine, water and citric acid logs are complete
● Performed phlebotomy for port access.
● Performed phlebotomy and patient connection to hemodialysis machine HireOne,Washington,DC-Concierge
January 2022-October 2022
● Processed group bookings, ensuring accuracy and constant communication with group coordinators to include reservations and billing requirements
● Performed sales presentation actions that included booking reservations, assigning sales executives and managing the gifting program
● Coordinated and managed residents' needs including maintenance requests, amenity reservations, and transportation arrangements.
● Served as a front desk receptionist, functioned independently to coordinate all necessary arrangements for patients seeking medical care
● Front desk security agent ensuring safety of employees and building and provide exceptional customer service to incoming visitors.
● Front desk responsibilities includes answering telephone calls with professional etiquette, receiving and storing packages
● Maintain building security by monitoring front desk security cameras.- Monitor safety of common areas
Harris Teeter, Bowie, MD - Deli, Subshop, Bakery, Pizza September 2021- December2021
● handled produce, interacted with customers to make sales and provided excellent customer service, Maintained the departments appearance and cleanliness, followed companies policy and procedures and local federal laws regarding food safety
● provided fresh made subs, ensured that every customer received everything that they choose or wanted, also maintained and clean and sanitized working area,that involve cleaning the freezer’s storage, which involved replacing old produce, with new produce Worked the meat slicer, weighed meat and measures to and extent, And restocking
● assisted bakery chefs and led on my own in producing bakery goods and pastries, organizing the stocks, maintaining the cleanliness of the storage area, and overall department utensils, also processed orders and payments for customers, and cake decorating
● As a pizza clerk, was responsible for making pizzas from scratch, restocked ingredients, and operated the oven properly. Maintain the cleanliness of the designated area, and make customers happy with good customer service and smiles Beauty 4 U- Sales Associate
August2021-November2021
● Ensure high levels of customer satisfaction through excellent sales service
● Assess customers needs and provide assistance and information on product features
● Welcome customers to the store and answer their queries
● Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
● “Go the extra mile” to drive sales
● Maintain in-stock and presentable condition assigned areas
● Actively seek out customers in store
● Remain knowledgeable on products offered and discuss available options
● Process POS (point of sale) purchases
● Cross sell products
● Handle returns of merchandise
● Team up with co-workers to ensure proper customer service
● Build productive trust relationships with customers
● Comply with inventory control procedures
● Familiarity with inventory procedures
● Solid communication and interpersonal skills
● A friendly and energetic personality with customer service focus
● Ability to perform under pressure and address complaints in a timely manner
● Availability to work flexible shifts
FedEx Field- Game Day Staff
August2021-November2022
● Engage Fans with a fun and positive energy to provide Fans with excellent customer service to enhance their gameday experience
● Enforce FedExField, Washington Commanders and NFL rules, regulations and policies
● Identify problems when/before they occur and quickly contact the best representative to rectify the situation
● Receive and quickly act upon requests from guests. In the event of a serious problem, rapidly defer to upper management
● Provide immediate assistance to and emergency notification of guests in the event of an accident or injury
● In the event of an emergency, assist in evacuating FedExField, while maintaining a calm, professional manner
Safeway, Washington,DC- Front End
May 2018- Nov 2020
● Was given a form of assisted management position and Led new staff training on how to work the register and communicate with customers, and properly run the position of a cashier.
● Entrusted with putting cash reserves in the store safe
● Directed customers to correct aisles quickly and politely
● Ensure fast financial transactions to minimize long register lines Rainbow, Alexandria VA - Cashier
June 2017- September 2017
● Engaged with customers to help them find perfect fitting clothes
● Used register skills learned at Ultrazone to work the register efficiently
● Collaborated with other staff to find specific items for customers
● Coordinated with the staff to organize merchandise,dress mannequins, and decorate the store Amazon Fulfillment, Springfield, VA - Picker
August 2017 - December 2017
● Highly skilled in packing and picking a wide variety of items, as well as completing manual and computerized forms or shipping documents
● Proven record of arranging, placing,sealing, marking and tagging items Ultrazone, Fairfax, VA - Cashier
March 2015 - December 2015
● Planning and hosting parties
● Explain operation of game machines to patrons
● Performs minor repairs on game machines
Education
August 2018- January 2020
Goodwill Excel Center, Washington DC - High School Diploma November 2021 - Present-
Prospect College, Washington DC- Medical Assistant Certifications
Tourism
TIPS
Customer Service/Golden Opportunities
Front Desk
Dcjs-Unarmed
Dcjs-Armed
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