Desktop Support Systems Engineer
Resume:
Baljit
Dhillon
ad5mm1@r.postjobfree.com
Plano, Texas 75094
Skills
Team Collaboration
Technical innovation expertise
Employee Development
IT staff leadership
Education
Chapman University
Orange, CA • 06/2004
Bachelor of Science : Computer and Information Sciences
Certifications
• CompTIA A+
• Networking Essentials
• CompTIA Network+
• Cisco Certified Network Associate
• Microsoft Certified IT Professional
• Microsoft Certified Systems Engineer
• ITIL Foundation
• ITIL v3
• Introduction to Cybersecurity
• Google Cybersecurity Professional
• CompTIA Security+
• Microsoft Certified Azure Fundamentals
• VMware Certified Professional
Professional Summary
Analytical Technical Manager is adept at recruiting, leading and developing highly effective technical teams. Meticulous and driven with a passion for innovation and process improvement demonstrated over 20 years in technical roles.
Work History
MDS Global IT - End User Managed Services Technical Manager
Richardson, TX • 02/2022 - Current
• Coordinated with other departments effectively, integrating technical requirements into broader organizational goals seamlessly.
• Managed implementation of new technological improvements resulting in increased efficiency.
• Built trusted relationships with stakeholders through clear communication and collaborative problem-solving efforts.
• Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels.
• Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
• Created comprehensive documentation of processes and procedures to ensure consistency throughout the department’s operations.
• Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory.
• Recruited and trained IT team members.
• Optimized team performance by establishing clear roles, responsibilities, expectations in accordance with best practices.
NCC DATA - Senior Desktop Support Engineer
Plano, TX • 08/2018 - 02/2022
• Supervised junior desktop support engineers, fostering professional growth through mentorship opportunities.
• Evaluated emerging technologies for potential implementation within the organization’s technology infrastructure.
• Developed internal knowledge base articles to facilitate efficient issue resolution for both IT staff and end users.
• Assisted in planning and executing large-scale infrastructure upgrades, minimizing disruption to daily operations.
• Maintained accurate documentation of system configurations, updates, and changes for reference purposes among IT colleagues.
• Streamlined software deployment processes for improved efficiency and reduced downtime.
• Collaborated with IT team members to develop effective solutions for complex problems, increasing overall productivity.
• Enhanced system performance by implementing desktop support solutions and resolving technical issues.
• Increased customer satisfaction by providing timely and effective remote support services.
• Managed inventory tracking systems, ensuring accurate records of all equipment and devices.
Cardiovascular Provider Resources - Senior IT Support Engineer
Dallas, TX • 04/2013 - 07/2018
• Managed vendor relationships to negotiate cost-effective service contracts and obtain the best possible pricing on equipment purchases.
• Championed IT automation initiatives that reduced manual intervention requirements and increased overall team productivity.
• Evaluated emerging technologies and recommended strategic investments that aligned with organizational goals while providing long-term value for the company.
• Maintained high availability of critical business applications by proactively addressing potential issues before they escalated into outages.
• Served as a subject matter expert on various technical topics, frequently delivering presentations to senior leadership and other stakeholders.
• Implemented a centralized ticketing system to track, prioritize, and resolve IT support requests more efficiently.
• Reduced server downtime by performing regular hardware upgrades and software patches.
• Spearheaded the development of an effective disaster recovery plan that protected vital data during unforeseen events such as power outages or natural disasters.
Pomeroy IT Solutions Inc. - Desktop L3 Engineer
Carrollton, TX • 01/2010 - 11/2012
• Participated in IT infrastructure projects, contributing valuable insights and expertise to ensure successful outcomes.
• Identified support tickets requiring urgent attention.
• Prevented potential data loss incidents with regular backup management and disaster recovery planning efforts.
• Developed custom scripts for automating routine tasks, increasing efficiency within the team's daily operations.
• Increased end-user satisfaction through prompt response to service requests and efficient problem resolution.
• Mitigated risks associated with unauthorized software installations through diligent monitoring efforts and strict adherence to company policies.
• Assisted in the successful migration of legacy systems to modern platforms by assessing compatibility requirements and executing appropriate actions.
• Provided tier-one end-user support on phone, in-person and by ticketing system.
• Coordinated with vendors for warranty repair of IT assets.
McKesson - Asset Manager, IT Support Team Lead
San Francisco, CA • 06/2002 - 11/2009
• Proactively identified areas for process improvement, driving increased efficiency throughout the organization.
• Managed risk by conducting thorough due diligence and regular portfolio reviews.
• Collaborated with legal teams to ensure compliance with regulatory requirements and industry’s best practices.
• Negotiated contract terms with brokers and buyers to achieve net sale proceeds above 80%.
• Mentored junior team members, fostering an environment of continuous learning and professional development.
• Increased efficiencies in asset evaluation processes through the implementation of advanced analytic tools.
• Maximized return on investment by implementing effective asset allocation strategies.
• Coordinated property disposition efforts, maximizing returns for stakeholders through strategic sales initiatives.
• Streamlined operations, optimizing the use of technology for tracking, and reporting performance metrics.
• Established a proactive maintenance program, extending the useful life of assets while minimizing unplanned repair costs.
Languages
English :
Full Professional
Malay :
Full Professional
Punjabi :
Native or Bilingual
Hindi :
Native or Bilingual
.
Contact this candidate