Quality Assurance Clinical Research

End User Training & Support

Epic-care Beaker/ Ambulatory

Clinical Practices & Workflow

Software Development Lifecycle

Project/Program Management

Data Gathering/Analysis/Quality Assurance

Elbow Support to Physicians/Willow support

Clinical Documentation Management

Clinical Research & Development

Epic Inpatient & Radiant/ Willow

EMR/EHR Application & Support

Adding & Scheduling Tasks in MAR

Colorado Technical University USA

MSC in Healthcare Management 2021

University of Gloucestershire –

Gloucestershire, UK

BA (HONS) in Business Management

2012

University of Gloucestershire –

Gloucestershire, UK

MBA in Business Management 2017

Delivered instructions and guidance to physicians

regarding the use of hyperspace to document both

inpatient and outpatient encounters, employing applicable functionalities.

Minimized documentation time and increased physicians’ efficiency by developing smart tools- smart phrases on the fly.

Provided technical support to users in resolving issues regarding navigation, order, troubleshooting, patient plan care information, keyboard key combinations, efficient Epic system usage, and all other on-site issues.

Supported clinicians in setting up and using smart tools, Consults, and Computerized Physicians Order Entry

(CPOE).

AREAS OF EXPERTISE

EDUCATION HIGHLIGHTS

Mobile: 425-***-****

EMMANUEL O. PAUL **************@*****.***

EPIC CLINICAL INFORMATICS/ PROJECT

MANAGER

Epic Activation Support-

Ambulatory/Cadence/Cupid

PRINCE2 Practitioner, Agile

Scrum/EPIC Go-Live Specialist

EXECUTIVE SUMMARY

Solutions oriented and resourceful professional with over six years of experience in information/project management spanning health information technology field. Offering professional expertise and diverse range of skills in EHR/EMR applications with multiple Go-live support Epic Care Ambulatory, Cadence, Cerner, Meditech, eClinicalWorks, Epic Care Inpatient- ClinDoc, and CPOE. Highly instrumental in developing, implementing, and supporting scalable solutions spanning dynamic healthcare settings. Adept at creating charts, graphs, and reports using the epic healthcare software system. Specialized in providing comprehensive staff and end-user support in the use of Epic-related applications. Adept at handling support services for end users, managing clinical systems, consulting with clients, determining project specifications, and providing support to medical staff at all levels HIGHLIGHTS OF EXPERIENCE

Assist phlebotomist with navigating with Rover. Assist lab staff with receiving activity and adding default from report pane when filling in collection details.

Assist pathologists with navigating the outstanding list in reviewing and finalizing path review and verifying result. Assist in core lab receiving, creating packing list editor, send out bench, QA result and correction.

Assist blood bank with navigating within well sky and beaker Assist lab staff with order inquiry and collection workflows. Assist lab staff and providers with placing lab orders.

Assist lab technicians with Add-ons, add on request and collection for Redraw when needed. Assist lab staff at outpatient clinics with outpatient draws and entering requisition from submitter. Provided robust support within the Urgent care, Inpatient and Outpatient Services to make an effective use of ClinDoc, CPOE and Meditech. Within Epic modules.

Handle the design, implementing testing, maintaining and training for Epic Care Ambulatory Applications and make software updates to provide end -users support.

Provide Primary care and Specialty for providers and clinicians with the use of Ambulatory Modules to document visits, place order, send prescriptions, perform in office procedures, review results, and send communication to patients.

Trained and supported physicians and Nurses on how to document encounters, manage their activity tabs, assessment, progress notes, order, preference list, rounding, and efficient use of their smart tools. Provide Elbow support for Physicians and do few scheduling tasks for MAR/ HER.

Designed to help ease the challenges Nurse or Doctor encountering at the clinic and health center via Epic Go Live Support platform. UNIVERSITY OF MARYLAND MEMORIAL HOSPITAL MA.

EPIC BEAKER/ CADENCE SUPPORT. FEB- JULY 2021.

St. MARY HOSPITAL RENO NA & VCU VIRGINA .

AMBULATORY SUPPORT AUGUST, NOVERBER-DECEMBER 2021 WORK EXPERIENCE

SPECIALIZATIONS

- Microsoft Office Suite

- Cadence ClinDoc

- CPOE

- MAR

- Doc Flow sheet

- Hyperspace

- PMO Framework

- R.A.C. I, Raid’s

- Highlight Reports

- End Stage Report

- Checkpoint Reports

- Issue Reports

- Change Requests

- MS Project

Delivered elbow support to physicians on the floor in Epic Care Ambulatory to maintain accurate patient records.

Helped physicians in selecting Electronic Medical Record (EMR) and Electronic Health Record (EHR) vendors.

Designed effective as-is hospital workflow while re-engineering workflow based on approved recommendation to the practice TRINITY HEALTH HOSPITAL. OHIO COLUMBUS

Epic Go Live Consultant SEPTEMBER -OCTOBER 2021

SPECIALIZATIONS

- Microsoft Office Suite

- Cadence ClinDoc

- CPOE

- MAR

- Doc Flow sheet

- Hyperspace

- PMO Framework

- R.A.C. I, Raid’s

- Highlight Reports

- End Stage Report

- Checkpoint Reports

- Issue Reports

- Change Requests

- MS Project

Monitored reports from data entry points and researchers conducting a survey in Cape Town. Ensured that reports were in accordance with the provided template.

Reviewing and filling Electronic script and entering new Prescription Ensured effective communication between project participants Wrote final Monitoring report on the project.

Transferring Prescription and Registeringnew Patient. Dispensing and payment fellow up and day 2 lab.

Help clinician interaction and optimizing work Queues Managing Adjudication issues and do this before RxAmb400 OPTIMUS HEALTH SOUTH AFRICA (REMOTE/ONSITE SHORT EPIC WILLOW Project ANALYST July - November,2020

Report to the Deployment Manager, plans, executes software and hardware update, migration, and remote maintenance projects tasks for customer’s information systems.

Participate in the pre-implementation analysis for the client's computer solutions updates according to the terms and conditions of the business agreement and execute the various tasks for the projects assigned to the deployment group.

Participate in organizing detailed deployment plans projects schedules for the computer solutions deployment and troubleshooting.

Coaching and Educating one-on-one elbow support for members on the clinical team in gaining and maintaining competency in use of clinical technology.

IMPRIVATA HEALTHCARE/COMPANY.

Providence/Sutter Health EPIC CLINICAL INFORMATICS MARCH 2019- PRESENT

Assisted registrar in registering patients as well as nurses and doctors in managing documentation and customizing their workspace. Actively contributed to creating and restructuring the in- basket pool to manage the team and streamline the work. Enhanced documentation efficiency by supporting physicians to develop smart tools.

Develop creative solution on complex problem with demostrated ability

Leveraged strong technical expertise in delivering go-live elbow support for physicians and nurses in inpatient settings. Assisted clinicians to navigate through multiple departmental workflows on the hyperspace while troubleshooting workflow issues and reporting any technical problems to the command center. MAYO CLINIC Rochester, MN

Epic Activation Support-Ambulatory/Cadence/ Cerner/ WILLOW APRIL 2018 – JUNE,2019

CATHOLIC HEALTH INITIATIVES – SAINT CLARE HOSPITAL Tacoma, WA

EPIC ACTIVATION/ HELP DESK SUPPORT Jan 2018 – March 2018 Managed overall deployment process of relevant applications including E-commerce and Video commerce platforms using Hybris and Demandware, Collaborated with senior level key stakeholders to capture and document logic, transforming complex businesses. ONECLICK TECH LTD London, UK

Project Manager/Business Analyst Jun 2013 – DECEMBER,2017

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