Customer Service Data Entry
Resume:
MIRIAM ELISA DELGADO GARCIA
**** * ********, ******* **, 60639
*******@*****.***
OBJECTIVE
Achieve a position in a company where I can contribute with my knowledge; abilities and experience, while working and keeping a professional attitude.
PROFESSIONAL EXPERIENCE
CITI CORPORATE SAN JUAN, PR February 2017 – July 2021
Documentation and Collateral Specialist
Customer Service and Data Entry
Process corporate customers’ checks, claims and customer service
Assist with or without the presence of the Manager that the documentation is complete and accurate
Assist in issues of collateral and warehousing as well as electronic, registry checks on Cosmos of all kinds of relevant documentation to maintenance, receipt, handling, archive and disposal of safely under the DDA and collateral Documents
Process of flood documentations (Federal Flood Administration) according to determinate the need of a Flood Insurance, renovation, force replacement and flood follow table
Solution of problems and support/guide to other departments in both local, global, and regional organization being proactive/reactive
Verifying signatures of documents and checks according to the parameters established under each case
Management of referral checks, Warehousing, updating of accounts under Paylink, Citidocs, externals, internals flow, FX, Chanel Finances and MCA
SCOTIABANK HUMACAO, PR February 2014 – January 2016
Teller
Customer Service
Sale Bank Products
BANCO POPULAR SAN LORENZO, PR June 2021 – November 2006
Teller
Customer Service
Management of ATH, including validation
Sale Bank Products
Management of night deposits
EDUCATION
EDIC COLLEGE Caguas PR 2000 – 2001
Technical Cardiovascular / Magna Cum Laude
UNVERSIDAD DEL TURABO – Gurabo PR 1993 – 1996
Sciences
SKILLS
Knowledge of English as a second language. Capacity to work individually, in group and under pressure. Complete tasks in the required time. Knowledge in computer programs such as: Word, Excel, Internet, Office Web, Citidocs, Quikview, SVS, Cosmos, KYC and Gcats
REFERENCES AVAILABLE IF NEEDED.
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