Customer Service Human Resources

SKILLS: Strategic Management, Financial Administration. Logistics Management, Customer Service, Event Coordination, Human Resources, Data Analysis

PROFILE: Experienced professional in management with a strong skill set in financial operations,

human resource management, logistics, and strategic analysis. Demonstrated

proficiency in overseeing a range of events, from social gatherings to complex casino

operations, handling managerial responsibilities focused on procurement, sales, hiring,

dismissals, and viability analysis for exports. I possess expertise in interpreting data from

electronic gaming machines and ensuring efficient customer service. Recognized for

leadership abilities and effective multitasking, consistently delivering high-quality and

impactful results.

EMPLOYMENT HISTORY:

Public Administration Officer at Town Hall, Itapeva/SP - Brazil

Managed and maintained an organized system for public order data. Provided customer

service, ensuring efficient and high-quality assistance.

Administrative Manager Buffet and Events at Lola Vest Festa, Itapeva/SP - Brazil

Executed and organized a variety of events including weddings, birthdays, debuts,

corporate coffee breaks and served as a ceremonial event planner.

Casino manager at MG Events and Productions, Itapeva/SP - Brazil

Responsible for financial management, hiring, dismissals, and procurement within the

casino. Conducted data analysis of electronic gaming machines.

Senior owner manager at Bratex import and export, Itapeva/SP - Brazil

Senior Manager and owner responsible for purchasing, sales, hiring, dismissals, logistics,

and feasibility analysis for exports.

EDUCATION:

Foreign Trade - Higher Education Completed, FATEC UNINTER

Process and business course Ports, Instituto Paula Souza

Transportation and Cargo Handling Ports., Instituto Paula Souza

Enec., Building Technician

SENAC, Safety at work Safety and PPE

Instituto Paula Souza, Good Food Handling Practices Food Handling

GINEAD, Further training in distribution and logistics

GINEAD, Team management

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