Customer Service High School
Resume:
Ayoub Amhamdi
I'm an enthusiastic extrovert who enjoy working with the
public on a daily basis, I work hard to provide excellent customer service, and I have the ability to do and perform more than one job at one time without confusion, negotiation skills, and the ability to persuade and sell, and I'm always keen to learn new skills to help your company reach success. OBJECTIVE
EDUCATION
Diploma in Hotels and Restaurants
Hotel School AL OSRA
11/2016 SALÉ, MOROCCO
High School - Literary Stream
Ibn Alkhatib High School
05/2015 SALÉ HAY KARIMA, MOROCCO
WORK EXPERIENCE
Head Waiter
Opening a Italian Restaurant Restaurant Baci Rabat Duties and Responsibilities:
Greeting and receiving guests upon their arrival.
Ensuring efficient order-taking to maintain smooth operations in the restaurant.
Providing staff training in accordance with company policies.
Engaging in conversations with customers to address any concerns or issues they may have.
Simultaneously developing work schedules for the staff. 08/2023 – PRESENT RABAT, MOROCCO
Waiter
Arzana Inverstment Holding Corporation Conrad
Rabat - by Hilton Restaurant 99 Sushi Bar
Duties and Responsibilities:
Greeting and receiving guests with a warm welcome. Informing guests about the daily specials and beverage choices.
Delivering food and beverages to the tables.
Assisting guests in placing their orders.
Managing payment transactions.
Clearing and cleaning tables.
Addressing and resolving customer complaints.
12/2022 – 06/2023 RABAT, MOROCCO
WORK EXPERIENCE
Waiter
Asian Restaurant PANDA
Duties and Responsibilities:
Warmly welcomes customers.
Taking customer orders and payments.
Welcoming and seating guests, communicating with them effectively in the kitchen.
05/2022 – 12/2022 RABAT, MOROCCO
Waiter
The Italian Restaurant Lapiz Harhoura
05/2021 – 04/2022 RABAT, MOROCCO
Waiter
Hotel la Felouk Piano Bar
Duties and Responsibilities:
Warmly welcomes customers.
Taking customer orders and payments.
Welcoming and seating guests, communicating with them effectively in the kitchen.
09/2020 – 03/2021 TEMARA, MOROCCO
Head Waiter
LA PIZ ITALIEN REST
Duties and Responsibilities:
Manage wait staff of 20+, serving 35 tables daily for 3-stars fine dining establishment.
Clean all work areas, equipment, utensils, dishes, and silverware and ensure they are stored appropriately by state law, passing every annual health inspection. Trained an average of 10 new employees per year in proper food preparation procedures, ensuring attention to safety, hygiene, and team efficiency.
Introduce an iPad reservations system, and train the entire staff on using Table Manager app functions.
04/2018 – 01/2020 RABAT, MOROCCO
Waiter - Host
LE CLIENT
Duties and Responsibilities:
Worked in close collaboration with team members to ensure that customers received high quality of service, carefully taking orders, welcoming and seating guests, and monitoring quality and accuracy of order delivery. Greeted guests, checked bookings and escorted guest to tables, consistently checking their requirements and providing response their inquiries.
06/2017 – 03/2018 KENITRA, MOROCCO
04.06.1994
Moroccan
ad5mks@r.postjobfree.com
Rabat, Morocco
WORK EXPERIENCE
Waiter - Host - Cook & Dishwasher
PRESTIGE COFFE REST
Duties and Responsibilities:
Gained a broad base knowledge of all aspects of
restaurants.
12/2016 – 05/2017 SALÉ, MOROCCO
Waiter
Restaurant Pitstop
2013 – 2014 TETOUAN, MOROCCO
Barista
Café Marmara
Duties and Responsibilities:
Warmly welcomes customers into their establishment. Create and serve hot or cold beverages.
Often tailored to the customer's preferences.
Taking customer orders and payments.
Clean and sanitize work areas, seating areas, and
equipment/tools.
06/2013 TETOUAN, MOROCCO
Office agent
Yapi Merkezi Construction Center Company Tramway
Duties and Responsibilities:
Greeting and thanking guests in a sincere, friendly manner.
Checking guests in on arrival and out on departure. Posting charges to appropriate guest accounts.
Anticipating and addressing guests' needs, and resolving their problems and complaints.
2012 CASABLANCA, MOROCCO
# Communication # Efficiency # Creativity
# Flexibility # Organization # Leadership
STRENGTHS
Regulatory & Safety Compliance.
Cost Controls.
Financial Management.
Customer Service.
Cost Controls Vendor/Supplier Relations.
Product & Quality Control Purchasing & Inventory Control. Staff Scheduling Development Team Leadership.
PROFESSIONAL SKILLS
Social Media.
Microsoft Office.
E-mail and internet explorer.
English & Arabic keyboarding.
COMPUTER SKILLS
Arabic, native English, fluent French, fluent
LANGUAGES
100
%
95
%
95
%
Travel Judo
Football Music
INTERESTS
REFERENCES
Available Upon request
Time and Team management.
Ability to work under pressure.
Excellent communication skills.
Ability to participate with the team.
Able to work fast and also accurately.
Ability to learn new skills and experience.
Strategic planning & integrated communication.
Problemsolving, decision-making, and analytical
capabilities.
PERSONAL SKILLS
Contact this candidate