Technical Support Database Administrator

Experienced and results-driven System/Database administrator/AWS with a proven track record of over a decade in delivering exceptional technical support, orchestrating efficient IT operations, and proficiently resolving intricate technical challenges. Adept at aligning end-user requisites with sustainable resolutions to intricate IT complexities, ensuring optimal network performance and user contentment.

Experience

BLS INTERNATIONAL LIMITED

IT Manager USA & LatAM Jan 2024

Patch Management: Carry out patching and update hardware and software as needed

Website and software update: Coordinate support for multiple web-interface, websites and software updates

Comprehensive understanding SLA’s: Adhere to service level agreements to meet customer requirements

IT Project Management: Management of new IT projects and enhance systems and infrastructure.

Management IT Budget: Develop and manage the technology budget to optimize resources

Monitor system performance: Configure and system and identify areas for improvement

Continuous: Maintain and upgrade systems and software to ensure optimal performance

Configure and Servicing: Provide maintenance and service for printers, scanners, Q Matic, and DVR systems

Backup and Auditing: yearly Auding of system to ensure that there are no security breach and backing up of critical data (i.e. Personal Identifiable information are secure) and backing up of Video footage

Employee Lifecycle Management: My role includes but not limited to the onboarding and off-boarding of personnel, guaranteeing uninterrupted operational continuity within the organization.

Purchasing/ Acquire: make recommendation and follow BLS protocol in the acquisition, installation, and maintenance of the organization's local area network hardware and software.

Management of Infrastructure: Ensure operational functionality of networks, workstations, operating systems, and software applications.

Management ISP: Negotiating contract and communicating with IPS in setting-up new relocation and relocating of office analog and broadband circuits and ensure they are operating according to vendor specifications (i.e. Germany and Spain consulate).

Management of Network and firewall: Manage and configure FortiGate and Cisco firewall and other wireless API network devices and support, infrastructure patching, auditing and updates

Management of user access to IT resources: create new user account, email address and assign group policy

Manage Inventory: Upon joining the BLS, I was assigned the responsibility of establishing a thorough inventory system for IT assets in the USA and LatAM.

Documentation: Maintain detailed and accurate documentation of support BLS tickets system procedures, and system configurations.

Troubleshooting: Design and management of LAN/WAN and systematically identified and resolved all technical problem such as network connectivity, browser, server and client pc’s, printer

BEREANS INFORMATION TECHNOLOGY February 2023- Nov

Database Architect/ Engineer

Create, debug and edit Powershell scripts

Basic familiarity with Windows clusters

Work with/ Create Cloud Formation script Templates

AWS automation (AWSCLI, PowerShell, Python w/Boto3)

Identify systemic patterns and propose proactive resolutions to management

Understanding of AWS concepts to understand and execute predefined actions

Familiarity with ACF processes to contribute meaningfully to IPTs

Installation, Configuration, Backup, Performance Monitoring & Tuning, Partitioning,

Sharding, of RDS and Aurora databases - PostgreSQL, MySQL, MSSQL

Configuration and creation of AWS assets to solve business needs

Basic familiarity with SQL (MySQL, MSSQL) as cross-role collaboration and understanding

System architecting; overall asset management, overarching agency goal alignment/execution

Deployment, Monitoring, and Troubleshooting of system resources in AWS environment

SAMUDA AND JOHNSON August 2016 – Jan 2023

System Administrator/Tech Support

Employee Lifecycle Management: My role includes but not limited to the onboarding and off-boarding of personnel, guaranteeing uninterrupted operational continuity within the organization.

Documentation: Maintain detailed and accurate documentation of support tickets (i.e. Service-Now), procedures, and system configurations.

Collaboration: Collaborate with person with expert knowledge, to include including network engineers, security specialists, and database administrators, to resolve complex issues and improve overall system performance.

Technical Support: While at S&J my role include providing technical support for all technological issues primarily to internal users, resolving Microsoft Windows operating systems, administration and configuration of Microsoft Office Suite, Active Directory, and other Microsoft technologies both hardware and software issues.

System Maintenance: Carryout maintenance and updates/upgrade of Microsoft-based systems, including software patches, updates, upgrade to newer OS and system configurations. Collaborate and communicate regularly with stakeholders and team members to ensure applications meet end-user needs.

User Training: Provide user guidance and training to end-users to enhance their productivity, usability and do’s and don’ts to ensure a safe work environment.

Stay Informed: Stay current with industry trends and emerging technologies, especially those related to the Microsoft ecosystem, to provide proactive recommendations to our users.

Customer Service: Deliver exceptional service by ensuring timely and effective communication, setting realistic expectations, and following up on issue resolutions.

Troubleshooting: Design and management of LAN/WAN and systematically identified and resolved all technical problem such as network connectivity, browser, server and client pc’s, printer, PBX and other network devices, thus cultivating a smooth and interruption-free working environment.

Windows Server Mastery: While at S&J my core duties was to manage, configure and upgrade of Windows Server environments, spanning 2012R, 2016, and 2019, inclusive of user account management, patching and group policy governance and other windows server functions.

Windows Clients PC: Configure/Administration of Windows, 2007, Vista, 2008, 2010 & 2011.

Cloud Infrastructure Leadership: Implement and administration of Office 365, Azure and AWS environments, thus optimizing collaboration and productivity.

Active Directory Governance: Management of users and computer through Active Directory, Managed Group Policy and Privilege Management software for end-user systems.

Office 365 Administration: Oversaw the administration of the Office 365 environment, encompassing email, Teams, and SharePoint sites, meticulously adhering to Information Technology Department Standards.

Image Management Expertise: Designed and maintained master workstation and laptop system images and system imaging processes, ensuring meticulous documentation and effective communication of any alterations to the Information Technology team.

Patch Management Authority: Carryout monthly patches Server and client pc’s, including operating systems and third-party applications. Diligently rectified any outstanding issues, liaising with vendors as necessary.

System Evaluation and Procurement: Conducted thorough assessments of existing end-user systems to ascertain alignment with business needs. Developed and procured future end-user systems, meticulously crafting system standards. Conducted annual reviews in collaboration with business units and IT Supervisor.

Management of Network and firewall: Manage and configure SonicWALL, Ubiquiti router, switches and other wireless API network devices and support, infrastructure patching, updates, domain controller and load balance.

Infrastructure Support and Leadership: My responsibilities encompassed VMWare Administration, System and Data Backups, static and dynamic IP addressing and DNS end-user, VPN account management, and remote access

System Performance Enhancement: Maintained system performance through comprehensive monitoring, analysis, and performance tuning activities. Successfully troubleshoot infrastructure issues, escalating complex problems to vendors when necessary.

Technology Forecasting: Conducted extensive research on current and emerging technology pertinent to end-user systems and infrastructure equipment. Proposed changes, upgrades, and improvements as warranted.

Training and Disaster Preparedness: Provided training and technical assistance to hardware and software users as relevant to the role. Contributed to the design of a robust disaster recovery plan and maintained up-to-date knowledge of the plan, effectively responding to emergencies in strict accordance with established protocols.

Comprehensive System Management: My role include the management of open source CRM Vtiger, QuickBooks, company website, and social media feeds, demonstrating adaptability and versatility in handling diverse systems.

Single Point of Contact: Served as the central point of contact for managing technology services, meticulously ensuring the streamlined installation, maintenance, and troubleshooting of critical systems.

ST GEORGES COLLEGE July 2013– August 2016

System Administrator

Building, repairing and configuring of computer

The use of AV equipment for conference meeting

Provide help desk support to staff/clients/customer

Configuring of, switch, router, firewalls API’s, and VPN

Provides remote connection for person working out of office

Onboarding and off-boarding of new students and employee

Setup/schedule meeting using Microsoft team Skype and zoom

delivering technical training on hardware/software to end-users

Management of IT labs and server with over 2500 user and computer

Create windows backup using DAS, NAS, Cloning of hard drive and imaging

Interact with technical and non-technical person in a friendly and respectful manner

Diagnosed and resolved a range of software, hardware, and connectivity issues while

Acted as a single point-of-contact for managing telecommunications, data networking, and other technology services from installation to maintenance

Administer all aspects of active directory group policy such as creating and managing end-user accounts using active directory

Configure DNS, DHCP, Object container, group policy and user account on windows server

Computer Skills:

Networking: LAN and WAN

TCP/IP protocols

Microsoft Office Suite & Services

Workstation, Server and network

Designing, troubleshooting & repairing of PC & other peripherals

Monitoring server & other networking devices/resources

Administering network services such as DNS, DHCP, Active Directory, Group policy & Remote Desktop

Windows server 2019 and 2022

Configure Hp and Xerox WorkCentre printer

Strong command CLI, PowerShell for Windows and Linux

Strong working knowledge of ping, tracert, nslookup, netstat, ipconfig, iconfig

Database design & management (SQL), AWS RDS database (such as PostgreSQL, MySQL, Microsoft-SQL, MariaDB and Aurora, VMware & Virtual machines

System Administration: such as 2010 & 2011

Designing, repairing, configuring & setting-up of windows clients and server & other telephone devices (such as; PBX, switch, routers & modem)

Backup procedures, network security, firewall and antivirus (such as SonicWALL, Ubiquiti, Cisco and FortiGate)

Administration of Microsoft Azure, office 365 and SharePoint, AWS IAM management and policies, S3 Bucket and Ec2 instances

System Vulnerability, Patch Management and System Performance

CERTIFICATE:

CyberNow Lab CompTIA Security+ (Certificate of completion) 2024

AWS Solution Architect (Professional) Currently in Preparation for exam 2024

AWS Certified Cloud Practitioner 2023

BiTech Training Institute Certificate of Completion (Advanced Training Database Administrator) 2023

VantagePoint Comptia Cybersecurity Analyst Certificate of Completion 2019

Vocational Training & Development Institute (VTDI)

Bachelors of Science with Honors Information & Communication Technology 2012-2015

Diploma Information & Communication Technology 2005-2008

CISCO IT Essentials Level 2 Certificate 2008

CISCO IT Essentials Level 1 Certificate 2007

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