Windows Server Level 4

Michael Martinez

**** ***** *** **

San Antonio, TX 78232

Phone: 210-***-****

Professional Summary:

Highly accomplished and dedicated Windows Server Engineer with a remarkable 15-year tenure as a Level 4 Windows Engineer at Rackspace in San Antonio, TX. Proven expertise in server administration, some virtualization, and other key IT skills. Adept at optimizing performance, ensuring security, and providing efficient solutions. Known for serving as an escalation point for junior engineers, contributing to the mentor-ship and training of the next generation of IT professionals. Recognized for extensive IIS experience, including the configuration of web servers, SMTP servers, and FTP servers. Seeking to contribute my extensive experience to a forward-thinking organization.

Key Skills:

Windows Server Administration

Active Directory Management

IIS (Internet Information Services) Configuration and Support

Incident Response and Troubleshooting

Project Management

Client Communication

Team Leadership

Cross-Team Collaboration

Mentoring and Training

Microsoft SQL Server

Windows Clustering Including SQL Clustering

Professional Experience:

Rackspace Technology

San Antonio, TX 10/07 - 8/23

Level 4 Windows Engineer

Leveraged 10 years of experience as a Level 4 Windows Engineer at Rackspace, overseeing complex projects and providing top-tier support to enterprise clients.

Served on a team of engineers in the design, implementation, and maintenance of Windows Server environments, ensuring the highest levels of performance, reliability, and security.

Administered Windows Server 2012 through 2019

Demonstrated extensive IIS experience, including the configuration of web servers, SMTP servers, and FTP servers, to support a wide range of client needs.

Served as a reliable escalation point for junior engineers, providing guidance, support, and technical expertise to assist in effectively resolving challenging technical issues.

Acted as a mentor to junior engineers, fostering their technical growth and sharing best practices, contributing to a high-performing team.

Acted as a liaison between teams and departments to address critical customer issues, coordinating efforts to ensure high customer satisfaction.

Responded to critical incidents and performed root cause analysis, consistently meeting service level agreements (SLAs) and ensuring high customer satisfaction.

References:

Available upon request

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