Office Manager Customer Service

ROSEMARY A. ROSCOE

*** ******** **** – Valley City, Ohio 44280 Cell: 330-***-**** Fax: 330-***-****

email: *******@************.***

EXPERIENCE

Lil Bow Peep LLC dba Omega Sights

January 1, 2020 – December 31, 2023

Secretary/Treasurer/Office Manager

Order Entry

Billing

QuickBooks

Reporting

Sales Tax Preparation

Customer Service

Shipping Documents

Did all aspects of this job including shipping the orders since I was the only employee. Small start up company.

MDL LOGISTICS, 235 West Liberty St. Medina, OH 44256

November 2016 – March 1, 2019

Fred Pfeiler -216-***-**** (Owner)

Office Manager;

Accounts Payable

Accounts Receivable

Customer Service – Arranged freight shipments for customers

Order Entry

Freight Claims, Damage Claims, Credits, etc.

Answered phones

Payroll

Quickbooks

TRANSILWRAP COMPANY, INC.,Strongsville, Ohio (Recently purchased by Transcendia)

Home Based Database & Sales Support Manager (1981 – 2011)

Worked out of my home office supporting the Sales force, as well as managing the Sales Force Automation and IBM AS400 Databases. Responsibilities include daily interaction with internal personnel via Lotus Notes communication, telephone, or network. As of April 1,2000, I resigned my position as Office Manager to perform my current duties out of my home office.

Experienced in employee/departmental management.

Responsible for all aspects of Human Resource Management to include payroll, benefit administration, Workers Compensation and new hire orientation.

Accounts Payable & Receivable.

Instrumental in the development & deployment of a Sales Force Automation Database that was implemented company wide. Responsible for the training at each site, as well as for approximately 25 outside sales representatives on the remote database. Currently I support all database users, internal and remote.

Responsible for all site computers and peripheral equipment. Also managed Intertel Integrated Phone & Voice mail system.

Member of core team for new AS400 software. Attended lab sessions and tested application design. Held position of Business Analyst from March 1997 until July 1998

PROFILE

Mature professional. Possess excellent ability to resolve sensitive issues while maintaining confidentiality. Work well independently or in a team environment, as well as under pressure. Trustworthy. Self-starter.

HOME-BASED DATABASE MANAGEMENT/ADMINISTRATIVE MARKETING SUPPORT

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