Customer Service Casino Marketing

Location:

Las Vegas, NV

Posted:

May 10, 2024

Contact this candidate

Resume:

IVANA MATISA

PROFESSIONAL SUMMARY

Results-oriented professional with a proven track record of leading staff, driving new ideas and growing engagement across hospitality, gaming, retail, and entertainment sectors. Extensive experience with transforming venues by attracting and developing high- performing vendors and entertainment. Created and completed projects on time and within budget. Adept at implementing streamlined processes to optimize operational efficiency. Use knowledge of sports to write tickets for sporting events Handle financial transactions and reconcile wager accounts Educate customers on game rules and mathematical probabilities of various wagers while delivering exceptional customer service

Resorts World Las Vegas

Sportsbook Writer - Part Time

Jan 2024 - Present

EXPERIENCE

SPORTSBOOK WRITER

702-***-**** ad5mih@r.postjobfree.com Las Vegas, 89113 Maintain the Special Event Calendar at ARIA Resort and Casino concerning Casino Marketing

Plan and execute key events including table games tournaments, slot tournaments, golf events, hotel activations, and the New Year’s Eve Gala. Assist management with training newly onboarded staff. Manage on-call staff and delegate tasks during events.

Maintain and update shared network drives.

Compile event audit packets while working with compliance and finance. Assist with the creation, management, and reporting of budgets and actual expenses. Proof and markup event collateral and marketing materials for Casino Marketing. Collaborate with internal departments and outside vendors for all food & beverage, décor, and logistic needs.

ARIA Resort & Casino

Special Events Coordinator

March 2022 - Jan 2024

Strong organizational and time management skills

Exceptional communication and interpersonal skills Ability to work independently and collaboratively

Detail-oriented while also being able to multitask Experience with computer software including Microsoft, and Adobe Southern Utah University

Bachelor of Science - Management and Marketing

2019 - 2021

SKILLS

EDUCATION

IVANA MATISA

SPORTSBOOK WRITER

702-***-**** ad5mih@r.postjobfree.com Las Vegas, 89113 Established department social media accounts while overseeing the development of posting-media standardization

Arranged video shoots while maintaining relationships with business owners Accomplished project goals with a complete understanding of procedures, policies, and business practices.

Southern Utah University

Project Specialist Intern

August 2020 - August 2021

EXPERIENCE ( CONTINUED)

College of Southern Nevada

Associates of Arts

2017 - 2019

University of Nevada Las Vegas

Master of Business Administration

2021

Facilitated initial contact between the clinic and its athletes. Managed incoming deliveries and coordinated paperwork promptly and accurately. Efficiently scheduled appointments to optimize clinical operations and workflow. Provided knowledgeable responses to inquiries and supported executive staff, including physicians.

Greeted visitors and ensured a welcoming atmosphere. University of Nevada Las Vegas

Front Desk of Sports Medicine Office

August 2021 - March 2022

IVANA MATISA

SPORTSBOOK WRITER

702-***-**** ad5mih@r.postjobfree.com Las Vegas, 89113 Charlie Stone

Manager of Sportsbook

Phone: 847-***-****

Email: ad5mih@r.postjobfree.com

Melissa Faccinto

Executive Director of Special Events

Phone: 702-***-****