Independent Contractor Agent/Customer Service

Karrie Cook

**** **** **** ****** *********, Alabama 35660 - 256-***-****

ad5mi8@r.postjobfree.com or ad5mi8@r.postjobfree.com

**Professional Summary**:

Dedicated and adaptable professional with a diverse background in customer service management, caregiving, administrative support, and independent contracting. Known for quickly rising through the ranks and driving positive outcomes in various roles. Seeking opportunities in retail management or remote customer support to leverage expertise in leadership, problem-solving, and client relations.

**Work Experience**:

* Independent Contractor Agent (Customer Support and Services) * Self-Employed, Sheffield, Alabama * 09 / 01 / 2023 – Present *

*Established and managed client relationships, providing personalized support and solutions.

*Handled inquiries, resolved issues, and ensured customer satisfaction through effective communication and problem-solving.

*Utilized strong organizational skills to manage workload efficiently and meet service level agre

* Private Caregiver * Private Employer * Muscle Shoals, Alabama *

* 06 / 01 / 2019 – 02 / 04 / 2023 *

* Provided compassionate care to my elderly client, focusing on her physical and emotional well-being.

* Managed medication and schedules, appointments, and household tasks, ensuring a comfortable living environment.

* Developed strong relationships with my client and the family, earning recognition for professionalism and empathy.

* Assistant Customer Service Manager * Foodland Plus * Sheffield, Alabama *

* 02 / 01 / 2013 – 05 / 01 / 2019 *

* Promoted rapidly from cashier to Assistant Manager, demonstrating strong leadership and organizational skills.

* Implemented training programs for new staff, resulting in a 25% decrease in onboarding time.

* Streamlined customer service processes, leading to a 15% improvement in customer satisfaction scores within the first year.

* Auto Body Shop Assistant * Nelda Stephenson Chevrolet * Florence, Alabama * * 11 / 01 / 2004 – 07 / 09 / 2012 *

* Assisted technicians with vehicle repairs, preparation, and detailing, ensuring quality workmanship.

* Managed inventory and ordered supplies, optimizing workflow efficiency and reducing costs.

* Collaborated with team members to meet deadlines and exceed customer expectations.

** Professional Break **:

Took time away from work to care for a family friend, and to focus on family care and personal development, and quality time with my children.

**Education**:

* Post University * (ADP Online Courses) * BA Psychology * 03/19/2019 – 09/30/2021 *

* No degree obtained due to COVID-19.*

**Skills**:

* Excellent verbal and written communication and interpersonal abilities.

* Strong leadership and team-building skills. *

Proficient in customer service and conflict resolution.

* Detail-oriented with a focus on achieving results.

* Ability to adapt quickly to new environments and challenges.

Contact this candidate