Customer Service Specialist

GAIL HUDGENS

803-***-**** Columbia, SC, ***** *************@*****.***

S U M M A RY

I am an experienced, versatile, and results oriented professional with proven expertise in customer service for both internal and external customers. I am a collaborative individual and have led others by sharing knowledge, using effective communication, strategies in fostering a team-oriented culture.

P R O F E S S I O N A L S K I L L S

SOPs Generation

Data Entry

Office Equipment

Procedures Development

Personnel Direction

Spreadsheets Maintenance

Office Administration

Personnel Management

W O R K E X P E R I E N C E

Manager Aug 1984 - Sep 2023

Overland Solutions Inc Jersey City, NJ

Hired personnel

Develop organizational goals and objectives

Prepare operational progress or status reports

Manage organizational resources

Purchase materials and equipment

Recommend organizational process/policies

Conduct employee training programs

Confer with managers to make operational decisions Establish standards for products and procedures

Evaluate information related to legal matters

Maintain current knowledge related to work activities and communicate it to employees Maintain records

Manage Human Resources activities

Prepare employee work schedules

Supervise administrative employees

Respond to customer problems or complaints

E D U C ATION

AA: Business Administration Mar 1984

Grays Harbor College, Aberdeen, WA

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