Account Executive Call Center
Resume:
Jeanne M. Belliveau
Account Executive – Eversource Energy
Contact
Eversource Energy
New Bedford, MA
ad5mhd@r.postjobfree.com
Objective
As an Account Executive to Eversource Supplier Services my responsibilities included managing and implementing 47 Municipal Town Aggregations. Maintaining successful and productive relationships with 80 + Alternate Suppliers in the eastern MA region with a customer base of 90K. Lead - Call Center training for new hires- regarding supplier service processing. Education
Bristol Community College
777 Elsbree St.
Fall River MA
Key Skills
Leadership
Time Management
Data Mining
Communication
Problem-solving
Experience
March 2016- Current
Account Executive • Eversource Energy
August-2006 -March 2016
Sr. Customer Service Associate • Eversource Energy June 2005- August 2006
Nursing Scheduler/Human Resource Assistant • Hathaway Manor Nursing Facility
Responsibilities: maintaining legal DPU required documents for Suppliers conducting business in eastern MA. Conducting required training sessions for Supplier state licensing. Working as a liaison between the company and outside stakeholders to ensure accuracy and communication to enhance Eversource Customer experience.
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully led internal teams to exceed company goals while maintaining excellent external stakeholders’ satisfaction scores. References
Available upon request.
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