Customer Service Machine Operator
Resume:
Melissa Gamble
Sumter, SC *****
*****************@*****.***
Quality-focused professional with a vast array of medical experience seeking to bring high level of personal ambition, keen customer service skills and persistent accountability to a dynamic healthcare organization.
* Proficiencies: Greenway; MS Excel; MS Word; MS PowerPoint; Typing Speed: 30 WPM
* Skills: Written and verbal communication (letters, emails, presentations, face-to-face communications); Time management skills; Team player; Dependable; Complete tasks on time Work Experience
Phlebotomist
SUMTER MEDICAL SPECIALISTS - Sumter, SC
October 2019 to Present
• Draw blood
• Vital Signs
• Administer flu vaccines
• Billing and coding
Phlebotomist/Screener
OSHA - Sumter, SC
June 2019 to October 2021
* Prepared donors
* Sanitized station from microorganisms
* Promoted customer satisfaction through appropriate interaction and responsiveness to customer needs
* Monitored and evaluate operation and provide feedback to supervisor
* Determine donor stability through initial check of accumulated data
* Proper setup of all equipment and disposable supplies
* Constant monitoring of donors and equipment operation to ensure health of donor, identify potential adverse reactions, and promote product quality
* Disconnect and dispose of all contaminated disposable equipment
* Performs other duties as assigned, including but not limited to cleaning of all areas of the center, receiving and shipping of products and materials
* Perform Donor Medical History screening, and/or assessment in accordance with established guidelines
* Maintain all permanent files in an organized and efficient manner
* Maintain thorough familiarity with State and Federal regulations, Standard operating procedures manual, European regulations, OSHA, CLIA, cGMP, as well as all internal company procedures. Assembly Worker/Machine Operator
Crown Healthcare Laundry Services - Bishopville, SC October 2017 to June 2019
* Conventional washer and dryer Adhere to safety standards MSDS material data sheets; read and comply
* Demonstrate great team work by assisting others as needed
* Ensure and maintain the flow of production at all times
* Identify operation malfunctions and notify supervisor when necessary
* Examine and document finished products to determine if product orders are complete
* Load and unload items from machines and conveyors
* Maintain communication with technicians, supervisors, and operators to ensure product quality and to rectify problems
* Operate machinery in a safe and efficient manner while remaining compliant with company procedures Assembly Worker/Machine Operator
Hengst Automotive - Camden, SC
May 2010 to October 2017
* Lead Operator Accurately recorded information regarding product testing or production
* Adhered to safety standards MSDS material data sheets; read and comply
* Continually examined product quality to ensure adherence to quality standards
* Demonstrated great team work by assisting others as needed
* Ensured and maintained the flow of production at all times
* Identified operation malfunctions and notified supervisor when necessary
* Inventoried and documented finished products to determine if product orders were complete
* Lifted raw materials, finished products, and packed items, manually or using hoists
* Maintained communication with technicians, supervisors, and operators to ensure product quality and to rectify problems
* Operated machinery in a safe and efficient manner while remaining compliant with company procedures Patient Care Technician/ Ward Clerk
Fresenius Medical Care - Darlington, SC
May 2001 to May 2010
• Communicated and interacted effectively and tactfully with patients, visitors, families, peers and supervisory staff
• Completed various tasks assigned by supervisory staff, including checking vital signs, weighing residents, applying creams/ointments and collecting specimens
• Lifted, moved and transported residents, utilizing proper body mechanics or lifting devices for accident prevention
• Maintained the comfort, privacy, and dignity of patients by completing duties in a manner that displays warmth and promotes a caring environment
• Measured and notated both intake and output of liquids and solids, documenting changes and promptly reporting concerns to supervisory staff
• Performed all responsibilities in accordance with prescribed safety and infection control procedures, including thorough hand washing, use of disposable gloves when appropriate and proper disposal of soiled materials
• Provided individualized attention encouraging each resident's ability to maintain or attain the highest practical physical, mental and psychosocial well-being possible * Patient Care Techinical
• Billing and coding
Education
Diploma in Medical Office and Billing Specialist
Ultimate Medical Academy
2018
Skills
• Insurance Verification & Reimbursement Processing
• Medicare / Medicaid Government Payers
• Third Party Payers
• Medical Billing
• Medical Office
• Medical Administrative
• Patient Registration
• Medical Practice Management Systems
• Introduction to CPT & ICD-9 Coding
• Medical Terminology
• Medical Records Management Billing Specialist
• HIPAA Compliance
• Data entry
• Root cause analysis
• Customer service
• CGMP
• Phlebotomy
• Venipuncture
• Quality Assurance
• Vital Signs
• Patient Care
• EMR Systems
• Laundry
• Phone etiquette
• Documentation review
• Typing
• Word processing
• Computer literacy
• Clerical experience
• Blood sampling
• Patient service
• Hospital experience
• Anatomy knowledge
• Physiology knowledge
• Medical Coding
• Laboratory Experience
• ICD-10
• ICD Coding
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