Business Analyst Process

GABRIEL IGOH

**** ********* **. ******, ** ***** 214-***-**** ***********@*******.***

Experienced at evaluating possible projects and company processes to determine viability, as well as identifying and correcting weaknesses in corporate operations. Lead the effort to effectively communicate and cooperate with clients to assess information and functional needs so that the following artifacts can be delivered as needed: Use Cases, Process Flow Diagrams, and GUI Interface Designs are examples of functional and business requirements documents. Expertise in capturing requirements and facilitating stakeholder interaction in software development initiatives. Extensive knowledge of SDLC methodologies, frameworks, and processes. Expertise in managing requirements from start to finish.

.

years experience Business analyst professional with strong verbal and written communication skills & solid analytical skills using Agile (scrum / Kanban) technique in a SDLC environment.

7 years creating Business Required Documents (BRD), writing user story, meeting coordination

& creating dashboard/graphical reports.

7 years experience using Jira, service now, Splunk, SharePoint, salesforce, testing (UAT), migration, Visio, AWS, troubleshooting incidents and Office 365.

7 years Leading Requirement gathering Sessions, Business processes modelling- AS IS and TO BE, Gap Analysis, report delivery designs, QA/UAT and deployment.

7 years implementing Software Application Development, Business Process Optimization and Digital Application Development

7 years MS Office Suite, MS Project/MS Visio, SharePoint, SCRUM, SQL Visual Studio, SQL Management Studio.

AREAS OF EXPERTISE

Agile & Waterfall Methodologies, Scrum, Kanban, Leadership, Team building, Business Analysis, Use Cases, Process Flow Diagrams, GUI Interface Design, Business Required Documents (BRD), User Stories, Dashboard

& Graphical Reports, User Acceptance testing (UAT), Software & Digital Application Development, Business Process Optimization, Migration, Quality Assurance, Cross-Functional Collaboration, Problem Solving, Troubleshooting, Interpersonal Communication, Time Management, Organization, Meeting Coordination, Documentation & Reporting, Strategic Planning, JIRA, Confluence, Gliffy, Microsoft (Office 365, SharePoint, Visio, Azure DevOps), Rally, Service Now, Splunk, Salesforce, SQL (Visual Studio, Management Studio, Business process analysis and project management, Incident/Problem/Change Management frameworks

(ITIL v3, TQM, ISO 27001/02), Process mapping and modeling techniques, Process improvement methodologies (Lean Six Sigma), Project management and change management, Data analytics and visualization tools, Microsoft Office suite (Excel, PowerPoint, Visio), Strong analytical and communication skills, Conflict resolution and leadership abilities, Continuous learner and time management. GABRIEL IGOH

CAREER HISTORY

Deloitte Business Analyst (2021 – Present)

• Coordinate department organization and Agile ceremonies, inclusive of sprint planning, daily stand ups, reviews/demos and retrospectives; also guide the progress of release planning and communication.

• Craft product roadmaps, visions and timelines at all lifecycle phases; develop business and product requirements, along with process workflow, functional specifications and use/test cases.

• Devise iteration plans with end-users, subject matter experts (SMEs) and Developers, gathering requirements for business projects and user stories in order to develop a Spring Backlog

• Update backlog in a timely manner, handling releases, requirements, user stories and acceptance criteria.

• Gather requirements via interviews, documents analyses and Joint Application Development (JAD) sessions; also devise business process descriptions and workflow analyses.

• Liaise with stakeholders across departments to translate business concerns into prioritized user stories.

• Work together with product owners and end-users to handle root cause analyses concerning metrics. movements that impact systems’ performance

• Set forth daily product development processes encompassing requirements, design, development, deployment and stakeholder engagement via Cherwell ITSM

• Closely assess all projects across the SDLC using Scrum and Agile methodologies

• Determine a clear technical vision and examine usability and performance tradeoffs closely.

• Spearhead software deployment, guiding Business Team efforts during User Acceptance Testing (UAT) and working with the QA Team to outline test plan and cases.

• Led JAD sessions for new requirements with SMEs and users.

• Author content for business requirement documents, use requirements, functional/non-functional requirement specifications, process flow diagrams and use cases.

• Suggested process improvements, application enhancements and change requests.

• Analyzed current business processes, workflows, and procedures to identify areas for improvement, resulting in a 20% increase in operational efficiency.

• Developed and implemented optimized processes and procedures, aligning with organizational goals and enhancing productivity and customer satisfaction.

• Collected, analyzed, and interpreted data to identify trends, patterns, and opportunities for improvement in key operational areas.

• Led requirements gathering and working sessions with stakeholders to understand business objectives, user needs, and technical constraints.

• Acted as the primary point of contact between business stakeholders and the design/development team, ensuring alignment of objectives and priorities.

• Oversaw and Facilitated workshops, meetings, and presentations to gather requirements, provide updates, and gather feedback.

• Lead the development efforts and conducts a thorough analysis of business processes, systems, and user feedback to identify opportunities for improvement. GABRIEL IGOH

Corteva (From Deloitte) Business Analyst (2020 – 2021)

• Monitored projects through the SDLC process using the Agile/SCRUM methodology.

• Responsible for eliciting requirements using interviews, document analysis, and Joint Application Development (JAD) Sessions, business process descriptions, and workflow analysis.

• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability band performance needs.

• Facilitate software deployment, and lead business team for User Acceptance Testing (UAT) and collaborated with the QA team to define test plan and cases.

• Supervise JAD sessions for new requirements with Subject Matter Experts, and users.

• Facilitate all Scrum Ceremonies including Sprint Planning, Daily Stand-Up, Sprint Demo, and Sprint Retrospective to align the team for continuous delivery.

• Conduct Iteration planning with End-Users, Subject Matter Experts, and Developers for requirements gathering of a business project and user stories to create Sprint Backlog.

• Pilot day-to-day product development activities across requirements, design, development, deployment, and stakeholder engagement.

• Manage product roadmaps, vision, and timelines for product lifecycle including business and product requirements, process workflow, functional specifications, use cases, test cases.

• Work cross-functionally with internal and external stakeholders to understand the business problem and translate it into prioritized user stories.

• Formulated and defined systems scope and objectives based on user needs and business requirements, resulting in the development and enhancement of effective planning, reporting, and analysis tools.

• Devised and modified procedures to solve complex problems, considering equipment capacity, operating time, and desired results, while ensuring alignment with business objectives.

• Gathered and documented requirements for new or enhanced products, translating product roadmap features into detailed user stories and acceptance criteria for the development team.

• Acted as a product expert for users, providing creative ad-hoc solutions to use cases and prioritizing high-level requirements into detailed user stories.

• Monitored product progress and success metrics, analyzed data for insights, and recommended improvements based on internal and customer feedback.

• Supported in mitigating impediments to ensure the successful completion of Release/Sprint Goals, fostering collaboration and efficiency within the team.

• Assisted with the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; defined and deliver techniques to improve the funnel performance for sales management.

• Directed in the research, discovery, collection and interpretation of business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting.

• Independently obtained and identifies the business requirements needed to carry out and improve applicable business processes. Provides expertise and problem-solving for clients and technology teams throughout the business analysis process.

PepsiCo Business Analyst (2017 – 2020)

GABRIEL IGOH

• Studied business concerns, seeking holistic solutions developed in a team setting.

• Coordinated development and testing processes to maintain peak performance and align with approved plans.

• Fashioned mock-ups designs and prototypes using software including Gliffy, Draw.IO, Lucid Chart and Microsoft Visio

• Produced thorough logs, meeting minutes, schedules, project summaries, updates and retrospectives, updating as needed with the goal of clarity.

• Inspired the Technical Team to create improved project flow navigation plan to refine the application’s. user interactivity tool

• Sought to meet business requirements, develop applications and effectively balance all workflows.

• Developed and examined requirements via activities and use cases; also finalized functional specifications for all required users and teams.

• Authored and documented concise business and system requirements.

• Led cross-functional teams in the planning, execution, and delivery of custom-developed applications, ensuring alignment with client requirements and project timelines.

• Managed end-to-end project and release management phases, including resource allocation, application release planning, and risk management, resulting in on-time and within-budget project deliveries.

• Gathered and analyzed business and system requirements, wrote and prioritized epics and user stories, and articulated functional and technical needs between stakeholders and development teams.

• Facilitated work sessions, provided coaching and mentoring to team members, and ensured effective collaboration and communication within the Agile Scrum team.

• Conducted investigation and troubleshooting of defects, performed risk management and mitigation, and facilitated and managed client meetings to address project updates and stakeholder concerns.

• Assessed customer's current business processes and functions, providing recommendations for improved functional services and ensuring client satisfaction. EDUCATION & CREDENTIALS

Bachelor of Science, Computer Engineering, Kaduna State University Certifications: SAFe®5 Product Owner Product Manager, and SAFe Advance Scrum Master

• Understand clients' needs and facilitate their setting of project goals and objectives

• Translate business process needs into actionable technical requirements

• Facilitate client meetings efficiently

• Manage client time effectively

• Report on project status

• Configure Salesforce-based tools and technology per requirements

• Recommend, configure, and integrate 3rd party tools including fundraising, event management, document generation, and form tools

• Conduct testing and track issues and their resolution

• Create business process documentation and contribute to the Craftsman knowledgebase

• Stay up to date on Salesforce releases and relevant tools

• Deliver end-user training to clients

GABRIEL IGOH

Required Qualifications:

• Salesforce Certified Administrator credential

• 2+ years’ experience as a Salesforce Administrator

• Experience in nonprofit operations

• Some experience as a Business Analyst

• Ability to manage client time

• Client-facing skills

• Commitment to continuous learning technology skills, nonprofit practices, and the nonprofit sector

• Flexibility to travel on occasion

Preferred Qualifications:

• Demonstrable experience in technology project deployment

Contact this candidate