Customer Service Business Development
Resume:
Margaret G. Hughey
**** ***** **., ******, ** ***11
**********@*****.***
Objective
Highly motivated and organized Customer Service Specialist/Cashier/BDC Manager, and team player in sales and service. Seeking to build and maintain customer relationships in automotive sales.
Summary of Qualifications
Data entry including registering customers’ 30 day tags within the Ohio BMV system
Service Cashier, handled large sums of money
Received/placed calls for all dealership departments, including recalls
Greeted customers, provided excellent customer service
Commissioned Collections in internet Auto Sales
Business Development Center Sales Associate & Manager/Marketing
Completed BDC performance reports for sales reps
Call Center experience, inbound and outbound calls
Professional Telephone Marketing, maintained business relationships including dealer trades
Booked appointments for service and showroom sales
Familiar with Dealertrack system, lease returns, and inventory/outplacement of all used cars
Experience
Grogan’s Towne Chrysler Jeep Dodge Ram, Toledo, OH
03/2015-09/2017
BDC Manager/Internet Sales
Dunn Chevy Buick, Oregon, OH
04/2013-02/2015
Phone Operator/Cashier
Steve Rogers Ford, Waterville, OH
08/2008-02/2013
Business Development Center & Customer Service, Internet Sales
Education
High School Diploma, Woodward HS, 1980
References available upon request
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