Customer Service Representative
Resume:
Ashanti Brevett
Fort Lauderdale, FL *****
*******.*********@*****.***
Customer service representative who is highly energetic, outgoing and detailed - oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Authorized to work in the US for any employer
Willing to relocate to: Boca Raton, FL - Pompano Beach, FL - Fort Lauderdale, FL Authorized to work in the US for any employer
Work Experience
Manager
Walgreens - Oakland Park, FL
February 2023 to October 2023
• I am the second hand to the store manager
• Responsible of having personal store keys
• Conducting hourly cash pickups from registers
• Making sure all associates are in dress code, have their headsets on and signed into zebras, also have on proper shoes.
• Daily recording of achievements and assigning tasks of the current day to associates.
• Responsible for counting the safe and deposit draw in the office. Entering all information into the system in beginning and end of shift.
• Having brinks cash pick up bag and paperwork ready for speedy service due to the time limit they are on.
• Walking and checking interior and exterior of store continuously to monitor for theft, spills, anything that could be hazardous to employees or customers.
• Greeting all customers and asking them if assistance is needed.
• Daily checklist must be completed by all associates.
• Making sure cleanliness of store and organizing of products is completed.
• If closing shift manager then they are responsible for collecting all tills out of registers from in front of store as well as in pharmacy. After store hours the must be walked to entirely to make sure their are no customers left in the store. Expecting the bathrooms and all isles to make sure store goals of the day were met and it is next day ready. Making sure alarm is set and store locked and secured properly at end of shift.
• Conducting theft reports and contacting law enforcement.
• No Walgreen carts should be left outside after store hours. Customer Service Representative
Global Response LLC - Margate, FL
November 2019 to February 2020
• I worked for Zara Appeal Clothing Company
• Seasonal position
• Inbound calls
• Provided Item details, clothing recommendations based off their personality
• Processed returns and sent return labels, exchanges, damaged and wrong items request
• Created and escalated missing package cases
• Gave estimated delivery information
• Did follow up calls to customers with open active cases.
• Assisted customers with a warm and professional attitude
• Answered general questions
• Responded to claim inquiries
• Inbound and Outbound calls from customers
Apple Customer Service/Technical Support
Teleperformance USA - North Lauderdale, FL
October 2018 to October 2019
• iOS (mobile devices) / Mac (Computers) Support
• Confirm Customer Identity
• Active listening to Issue
• Probing to get clear understanding of problem
• Isolating to come to resolution
• Troubleshoot
As your employee in my job field I would like to achieve:
• Promotions to higher positions
• Doing my very best and provide great customer service
• Gain more people skills
• Lead by example and be a role model
• Explore and learn in an new environment
Retail Associate
Ross Dress For Less - Fort Lauderdale, FL
March 2017 to September 2018
• Customer Service Desk
• Cashiering
• Returns of merchandise
• Training new employees
• Recovery of the sales floor
• Assisting customers with needs and wants
• Conducting breaks and lunches
• Call available cashiers when needed for increasing speed of the checkout line Housekeeping and Front Desk
Motel 6 - Fort Lauderdale, FL
June 2014 to September 2016
• Hand dusted and wiped clean office furniture and window sills
• Emptied and cleaned all waste receptacles
• Cleaned and returned vacant rooms to occupant-ready status
• Supplied existing guests with extra towels and toiletries when requested
• Swept and moped floors, vacuumed hallways
• Informed supervisor when supplies were low
• Check customers in and also update room status in computer for customers checking out to vacant.
• Give detail information on the hotel property to new guest. Ex. Amenities included Seasonal Retail Associate
American Eagle Outfitters - Sunrise, FL
November 2009 to January 2010
• Described merchandise and explain operation of merchandise to customers
• Maintained knowledge of current promotions, policies regarding payment and exchange
• Recommended merchandise based on customer needs
• Guided customers in choosing items that reflected personal style and shape
• Replenished Floor stock to ensure product availability for customers Education
Associate Degree in Nursing in Medical
Keiser University - Fort Lauderdale, FL
June 2022 to Present
High school diploma
Blythewood High School - Blythewood, SC, US
August 2004 to June 2008
Skills
• Organized (10+ years)
• Time management (10+ years)
• Detail-oriented (10+ years)
• Excellent multi-tasker (10+ years)
• Strong communication skills (10+ years)
• Active listening skills (10+ years)
• Energetic work attitude (10+ years)
• iOS (8 years)
• Technical Support (6 years)
• Mobile Devices (10+ years)
• Mac OS (4 years)
• Microsoft Windows (10+ years)
• Help Desk (5 years)
• Computer Networking (10+ years)
• Microsoft Office (10+ years)
• Microsoft Word (10+ years)
• English (10+ years)
• Expert
• Hotel experience (5 years)
• Front desk
• Customer service
• Cash handling
• Guest services
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