Call Center Customer Service

Adriana Venegas

Head Hunting • Collections • Customer Service • Business Management • Sales

PROFILE

Bilingual with impeccable written and verbal communication skills; both in English and Spanish. Experience managing a call center, Head Hunting, Automobile Industry, Credit Repairs, Bail Bonds, Collections and Sales.

EXPERIENCE

Recruiting Manager, Supplemental Health Care — 06/2022 - present Recruit and interview potential caregiver, managed all aspects of nursing job requisitions such as screening candidates, sourcing talent, job posting, salary negotiation. Acquisition Manager, propdaddy.com LLC — 02/2022 - 05/2022 Demonstrated success in acquisition campaign including negotiating, planning and buying. Responsible for offers presented to sellers and manage negotiations working closely with CEO closing a package of 11 properties in Maine (1.2 Million deal). Collection Manager, American Auto Alliance — 03/2021 - 02/2022 Account Payables and Account Receivables. Hire, train, coach and develop collections team to meet Company objectives. Processed credit card payments via phone and posted payments collected on outstanding accounts. Business Development Director, SP Services, — 11/2018 - 02/2021 Managing construction recruitment campaigns. Develop, manage and motivate a strong and effective team for a Bail Bonds campaign in California. Monitoring random calls to improve quality, minimize errors and track call center staff performance. Sales Manager, Hy Cite Enterprises / Royal Prestige — 04/1997 - 11/2018 Making sales presentation to customers at residences. Prospecting new customers through cold calling, door to door and fairs. . Conduct interviews for new hires, made final hiring decisions. Manage and mentoring a team of sales reps. Developing both local and international markets, expanding operations to Canada, Colombia and Peru. EDUCATION

Middlesex Community College, Human Services.

SKILLS

Head Hunting (Nursing and Construction Recruting), Collections, Direct Sales for 20 yrs 125 Northford Rd, Branford CT 06405 • 475-***-**** *********************@*****.***