Customer Service Home Depot
Resume:
Jaynie Shields
*************@*******.***
Beaumont, Ca
Summary
Highly motivated responsible women with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Skills
Quote Preparation Computer- Aided Design Installation Coordinator
Problem-solving aptitude Self-Motivation Special Order Management
Invoice Preparation Attention to Detail Scheduling Coordinator
Employee Supervision Team Direction Inventory Management
Customer Service Staff Training Money Handling
Forklift Certified Reach Certified Cherry Picker Certified
Experience
The Home Depot - Beaumont Millwork Specialist February 2022 - March 2024
Created and maintained customer accounts, including tracking of sales activities, custom orders, and customer contacts. Prepared proposals outlining cost estimates for custom-made millworks requested by clients. Built custom doors and windows based off our installers measurements and inspected once product was received to insure accurate measurements and not damaged.
The Home Depot - Beaumont Receiving Supervisor October 2021 - February 2022
Directed the daily operations of the receiving department, overseeing a staff of 10 employees.
Monitored and maintained accurate receiving records for all incoming shipments.
Managed the return process for damaged or incorrect items, including arranging for pick-up or replacement shipment from suppliers. Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods. Offloaded Long bed and short bed trucks.
The Home Depot – Beaumont Special Services Associate March 2018 - October 2021
Assisted customers in resolving issues with their accounts or orders. Performed data entry tasks to keep records up-to-date and accurately entered into the system. Engaged in conversation with customers to understand needs, resolve issues and answer product questions. Prepared and sold a broad range of customized merchandise to individuals and commercial accounts. Processed returns and refunds, scheduled deliveries, jobsite pick-ups and will calls.
Stater Brothers Markets - Ontario, CA Service Deli Manager July 1995 - June 2007
Managed the daily operations of the service deli, including ordering, stocking and rotating merchandise. Supervised and trained deli staff on proper customer service skills, food safety regulations and product knowledge. Coordinated with vendors to ensure timely delivery of orders, negotiated prices for products and services, and managed inventory levels to minimize waste.
Prepared weekly schedules for staff based on customer demand patterns and forecasted sales volumes. Conducted monthly inventory audits to ensure accuracy of stock levels across all departments within the store. Delegated work to staff, setting priorities and goals.
The Home Depot Accomplishments
Awarded many employee of the month awards.
Received over 50 Homer Award for my outstanding service and sales goals.
Given a district award for bringing in $275,000 in sales in one day.
Stater Brothers Markets Accomplishments
Quickest promotion to manager within the store.
Asked by the District general manager to open 5 new stores and train all service deli associates.
Awarded a bonus for my outstanding work when finishing with.
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