Customer Service Representative
Resume:
Fayetteville, NC *****
************@*****.***
SUMMARY
Reliable Manager demonstrating
high level of ownership and
initiative with over 10 years of
experience. Possessing
exceptional work ethic and desire
to go above and beyond to exceed
company expectations. Offering
knack for building productive
working relationships. Successful in
fast-paced, deadline-driven
environments to manage goals and
team development. History of
thriving in team-oriented
environments. Detail-oriented
Patient Service Representative with
outstanding treatment knowledge
and stellar communication skills.
Successful at coordinating between
patients and professionals and
offering comprehensive patient
education. Committed to
organization and time
management. Hardworking Peer
Tutor motivated to transform
student's professional lives by
implementing successful strategies
that make differences in all areas.
Dedicated to teaching and setting
solid example for character.
Dedicated employee known for
punctuality, pursuing employment
options where good customer
service and positive attitude will
SHARONDA
CLEMENT
EXPERIENCE
January 2006 - Current
Owner/Contracted Worker Creative Solutions Fayetteville, NC Learning Coach
Awarded contracts with Total Women's Health and Choices in Wellness for front-office administration, marketing, and billing, showcasing proficiency in medical billing and administration to include appeals.
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Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
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• Researched potential partners in order to expand services offered.
• Oversaw budgeting and financial management.
• Provided direction and guidance to employees.
Ensured compliance with applicable laws and regulations related to business operations.
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• Created marketing campaigns to attract new customers.
• Developed strategic plans to increase profitability and efficiency. Maintained relationships with existing clients by providing superior customer service.
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• Developed policies and procedures for the organization. Developed and implemented strategies to increase customer satisfaction and loyalty.
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• Managed daily operations of business, including hiring and training staff.
• Identified new opportunities for growth, expansion, and diversification.
• Collaborated with other owners on joint ventures and shared resources. Promoted business on social media platforms to maximize brand identity and generate revenue.
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Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
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Developed and implemented successful sales strategies to meet business goals.
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Led startup and creation of operational procedures and workflow planning.
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Analyzed client business needs and assisted in determining appropriate resources and strategies.
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• Managed sales presentations to promote product and brand benefits.
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Functioned as a Learning Coach, offering mentorship and training to new hires while conducting quality assurance reviews.
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Assessed student progress through formative and summative assessments.
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Provided personalized instruction to students based on their individual learning needs.
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Facilitated positive classroom climate conducive to learning by modeling appropriate behavior expectations.
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make a difference.
SKILLS
• Attitude
• Knowledgeable
• Billing and Collections: A/P
Recordkeeping: Medical Records
& NEW HIRES
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Aptitudes: Excellent
Communication Skills
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• Sales and up selling
Quick learner as to billing
software and job responsibilities
to include J D Edward and
computerized rating system.
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• 10 years of using Quickbooks
Knowledgeable in medical
terminology from working as a
Certified Nurse's Aide and
Phlebotomist
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• Problem-solving skills
• Adaptable nature
Verbal and written
communication
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• Concept explanation techniques
• Collaboration
• Group and individual instruction
Healthcare Customer Account Manager
Customer Service Representative
Internet Help Desk Associate
Provided guidance and support to students in order to facilitate successful completion of assignments.
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Engaged in professional development activities related to best practices in education.
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Encouraged critical thinking skills among learners by presenting real-world problems and solutions.
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Monitored student achievement data as part of an ongoing evaluation process.
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Monitored student progress and provided feedback on assignments to ensure quality standards were met.
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Managed healthcare customer accounts, overseeing preauthorization, pre-determination, and detailed notes, demonstrating proficiency in medical billing and insurance claims.
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Collaborated with internal teams to ensure timely resolution of customer issues.
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Created detailed reports of customer accounts including contact information, billing history, payment status, and account activity.
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Provided customer service to existing clients by responding to inquiries and resolving complaints.
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Ensured compliance with relevant laws and regulations related to customer relations.
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Implemented feedback loops between customers and the organization in order to improve service quality.
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Offered technical support when needed during onboarding processes or troubleshooting incidents.
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• Performed audits of customer accounts to ensure accuracy of data entry. Collaborated with other departments to ensure smooth delivery of services to customers.
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Developed relationships with customers through proactive communication and follow-up activities.
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Maintained accurate records of customer interactions using CRM software.
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• Developed strategies for improving customer retention rates. Provided training sessions for new employees on best practices in client relations management.
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Executed successful and timely delivery of solutions to meet accounts' needs.
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Increased business with existing clients by identifying areas needing improvement.
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Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
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• Greeted and assisted customers to foster positive experiences. Identified customer needs by asking questions and advising on best solutions.
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Provided end-to-end customer service, handling inbound calls and conducting follow-ups, emphasizing expertise in healthcare reimbursement.
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• Provided exceptional customer service as an Internet Help Desk Cash Office Associate
Billing/Expense Manager
Transportation Billing Manager
Associate, resolving access issues to online medical records on a first-call basis, ensuring prompt and efficient problem resolution. Assisted in various office functions, including cash office procedures, balancing cash registers, and store balancing, demonstrating attention to financial details and potential billing issues.
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Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
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Implemented new technologies to streamline operations, reduce costs, and improve customer service.
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Collaborated with other departments to ensure timely completion of projects within budget constraints.
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Organized special events such as conferences or training sessions for employees.
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Developed and implemented strategies to increase customer satisfaction and loyalty.
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Initiated new projects that resulted in increased productivity across all departments.
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Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
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Provided leadership during times of organizational change or crisis situations.
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Successfully managed two individual departments, including a call center and billing department, with a team of up to 40 personnel, ensuring smooth operations and efficient customer service.
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Prepared monthly reports on accounts receivable status and aging analysis.
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• Worked with customers to resolve billing disputes in a timely manner. Researched complex billing issues using internal resources and external sources as needed.
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Developed and implemented billing procedures to ensure accurate data entry and timely payment collection.
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EDUCATION AND TRAINING
June 1993
High School Diploma
Westover High School, Fayetteville, NC
• Certified Nursing Assistant. Graduated 1993
CERTIFICATIONS
• Phlebotomist
• Nurse's Aide
• Trainer
• Team Lead
ACCOMPLISHMENTS
Awarded two year contract with Total Women's Health in front office administration
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Received 2003 'Above and Beyond Award' for Excellence in customer service.
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REFERENCES
References available upon request.
Contact this candidate