Customer Service Representative
Resume:
Contact
Education
Phone
****.****@*****.***
Corona CA 92882
Address
Aja Graham-Hall
C u s t o m e r S e r v i c e R e p r e s e n t a t i v e A dedicated customer service representative, with more than 10 years of experience. I am eagerly looking to join a company specializing in sales, communication, and client relations. I am adept at delivering quality service to diverse customers and managing high production volumes efficiently to ensure satisfaction.
Experience
• Overseeing closing shift business operations.
• Supervised employees and assisted with tasks as necessary.
• Inventory and balanced the registers.
• Monitor, detect, identify and resolve security incidents received through various sources and reporting channels.
• Monitored CCTV's and alarm system; conducted post checks to ensure all post and guard activity were normal
• Generated attendance reports, sick-leaves, call-offs and note to file's. Statefarm Insurance Agent (Campaign 1)
Shift Lead
Lead Officer - Graveyard Kaiser CDC
2021-2022
2020-2021
2017-2020
Sitel, Remote
Taco Bell, 2193 Sampson Ave, Corona CA
Securitas, Ontario CA
Warehouse, 3 years Call Center, 1 year
Additional Experience
Norco College
Cypress College
Biology Major - 14 Units
AS Marketing
2016-2017
2023 - current
Scheduling
Data Entry
Time Management
Customer Service
Conflict Resolution
Microsoft Office Suite
Hermisha Harris
Trever Stotts
Skills
References
Security Guard, Securitas
Cook, Taco Bell
Brittney Robinson
Cashier, El Pollo Loco
Customer Service Representative - Apple (Campaign 2)
• Answering questions about company products or services.
• Resolving issues or troubleshooting technical problems.
• Handling complaints to improve customer experience. DHL Warehouse Security
• Explained features, advantages and disadvantages of various policies to promote the sale of insurance plans.
• Filed documentation for clients and input data into computer database.
• Prepare quotes for potential customers and process electronic payments. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Warn persons of rule infractions or violations, and apprehend or evict violators from premises.
Lock doors and gates of entrances and exits to secure buildings. Clerical/Data Entry, 2 years Cash handling, 5+ years
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