Customer Service Inventory Management

PROFESSIONAL SUMMARY

Accomplished Assistant Manager with in-depth experience consistently

rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

WORK HISTORY

Assistant Store Manager, 09/2020 to Current

Red Ribbon Bakeshop - Batangas Philippines

Auditor/STAFF, 10/2016 to 10/2019

Kinpo Electronics Philippines - Batangas Philippines CONTACT

Address: Tanauan City Philippines

Phone: +63-999-***-****

Email: ********@*****.***

SKILLS

JIMBOY PEREA

Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

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Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

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Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

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Rotated merchandise and displays to feature new products and promotions.

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Aided in reducing order errors through diligent attention to detail when preparing custom cake orders according to specific customer requests.

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Received recognition from management for consistently meeting production deadlines while maintaining high-quality standards across all baked goods produced.

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Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.

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Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

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• Replenished serving stations with fresh food and cleaned up spills. Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.

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Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.

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Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.

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Supported management decision making with accurate financial data analysis and insights from audit findings.

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• Safe handling standards

• Food preparation procedures

• Inventory Management

• Point of sale operation

• Customer Service

• Upselling abilities

• Food safety knowledge

• Payment Processing

• Food Running

• Cleaning and sanitizing

• Cash Handling

• Project Management

• Supplies Monitoring and Restocking

QA Staff Member, 07/2012 to 07/2015

Powertech Technology Incorporated - Philippines

Head of Marketing, 09/2010 to 04/2012

Greenwich Fast Food - Batangas Philippines

Fast Food Worker ( Contract Worker), 03/2009 to 08/2009 McDonald's - Batangas Philippines

Developed comprehensive test plans and cases, ensuring full coverage of functional requirements and optimal product performance.

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Reviewed requirements, specifications, and technical design documents to provide timely feedback on potential risks and improvements.

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Conducted thorough regression tests after each release cycle, ensuring the stability of existing functionality in updated software versions.

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Performed root cause analysis on defects found during testing to help developers identify areas for improvement.

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Played an active role in project meetings, providing valuable insights into potential challenges related to quality assurance initiatives.

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• Documented testing procedures for developers and future testing use. Enhanced customer engagement with targeted social media strategies and content creation.

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Developed an effective marketing budget, ensuring optimal allocation of resources for maximum return on investment.

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Collaborated with sales teams to develop integrated promotional campaigns that increased overall revenue growth.

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Oversaw corporate events planning, creating memorable experiences for clients that strengthened partnerships and loyalty levels.

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Drove business growth by forging strategic alliances with complementary organizations to expand reach into new markets.

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Planned and executed events and marketing programs to increase qualified leads.

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Launched marketing activities for new product lines and market penetration.

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Demonstrated flexibility in scheduling availability, often filling in last-minute shifts when necessary for smooth operation continuity.

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• Kept customers and crew areas organized.

• Operated cash registers and POS systems, handling cash daily.

• Calculated totals, processed payments and issued receipts. Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.

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Measured and recorded storage temperatures for frozen, cold and hot items.

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Recorded detailed daily progress notes and tracked daily issues, productivity and supplies used.

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Backed up servers by setting up trays and completing some food deliveries.

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• Loaded food, dishes and utensils on carts and trays to transport from Sales Associate ( Contract Worker), 03/2008 to 08/2008 Jollibee Foods Corporation - Batangas Philippines

Fast Food Worker (Contract Worker), 02/2007 to 07/2007 Chowking - Batangas Philippines

Fast Food Worker ( Contract Worker), 07/2006 to 12/2006 Mang Inasal Fast Food Chain - Batangas Philippines designated food preparation areas to designated tables. Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

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Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

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Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

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Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

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Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

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Kept accurate records of inventory levels, enabling timely reordering of supplies to prevent shortages during busy periods.

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Promoted specials and upsold menu items, resulting in increased sales revenue for the restaurant.

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Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.

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Collaborated with team members to provide exceptional customer service during peak hours.

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Cleaned and organized condiment and beverage stations to maintain tidiness.

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Properly maintained and operated cash register and POS system to swiftly process payments.

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Performed cash, card and check transactions to complete customer purchases.

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Worked with floor team and managers to meet wide range of customer needs.

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Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

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Backed up servers by setting up trays and completing some food deliveries.

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Filled out daily shift log to record amount of food prepared, used and leftover.

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Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.

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• Reduced waste by monitoring food portion sizes and properly storing EDUCATION

Bachelor of Science in Business Administration Major in Marketing, Tertiary

Batangas State University - Malvar Batangas, Philippines LANGUAGES

English

Native or Bilingual

leftover ingredients for future use.

Handled cash transactions responsibly, ensuring accurate accounting for daily sales.

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Prepared food items accurately and quickly, adhering to strict food safety guidelines.

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Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.

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• Took orders, prepared meals, and collected payments.

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