Over 20 Years Experience in Customer Service

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Lauren Montgomery

Fresno, California, United States ad5m9y@r.postjobfree.com 559-***-****

SUMMARY

Experienced Cashier backed by over 20 years background in service oriented positions and life experience. Looking to leverage my skills and understanding in a similar role to contribute to the success of a retail establishment. EXPERIENCE

Rater

Telus International July 2019 - May 2024, Las Vegas Evaluated and accurately rated an average of 500 search queries daily, improving the relevance of search engine results and directly contributing to a 15% increase in user satisfaction metrics.

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Analyzed and provided accurate ratings for over 500 pieces of content per day, adhering to complex guidelines to maintain consistency and contribute to the refinement of algorithms for content moderation.

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Employing keen attention to detail and in-depth knowledge of community guidelines, resulting in a 98% accuracy rate and enhancing the quality of information displayed to end-users.

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Assessed and provided timely, precise evaluations for over 300 interactive media products per month, utilizing well-defined guidelines and metrics to enhance the relevancy and accuracy of search engine results.

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Improve search algorithms for Google search results and Google services by assessing online content and applying specific guidelines to assist various AI improvement efforts.

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Front End Cashier

Kroger Co May 2023 - August 2023, Mansfield, Ohio Processed over 100 transactions daily with a record 99.9% accuracy rate, contributing significantly to customer satisfaction and reducing queue times by 15% through efficient transaction handling.

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• Ensuring a swift and reliable checkout experience while managing cash handling and balancing the register. Processed over 100 transactions daily with a high degree of accuracy, utilizing advanced POS systems and providing exceptional customer service in a fast-paced retail environment.

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Processed over 100 transactions per day with a 99.8% cash handling accuracy rate, enhancing customer satisfaction and efficiency in a high- volume retail environment.

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Achieved and sustained an average IPM (items scanned per minute) score of 35 within the first month of employment. Effectively lowering the checkout time and contributing to a fast-paced environment.

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Scored 100% on mystery shops, demonstrating strong knowledge of company guidelines on handling customer complaints and current promotions.

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INVOLVEMENT

Assisted with Community Outreach

Mansfield, OH • Red Cross • February 2018 - September 2018

• Assisted with community outreach with an optimistic and empathetic approach with clients from various walks of life.

• Promoted volunteer opportunities and available services via social media, telephone, or email.

• Researched, discovered, and communicated with local businesses to secure funding through email or telephone.

• Updated and maintained client database

Volunteer at Local Libary

Mansfield, OH • Richland County Public Library • January 2015 - October 2017 Cataloged and organized over 5,000 books and multimedia resources using the Dewey Decimal Classification system, significantly enhancing the accessibility and user experience for library patrons.

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Digitized and cataloged over 3,000 historical documents and books within 6 months, enhancing the library’s digital archive accessibility for the community and preserving valuable local history.

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• Assist with shelving, stock displays, and tidying SKILLS

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Point of Sale (POS) Systems: Proficient in operating various POS systems to process transactions accurately and efficiently. Cash Handling: Skilled in handling cash, credit/debit cards, and other payment methods with precision and integrity, ensuring balanced cash drawers at the end of shifts.

Customer Service: Proven ability to provide exceptional customer service, addressing inquiries, resolving complaints, and ensuring a positive shopping experience.

Product Knowledge: Thorough understanding of the store's products and services, capable of assisting customers with product inquiries and making recommendations.

Attention to Detail: Meticulous in accurately processing transactions, maintaining cleanliness and organization of the cashier area, and ensuring compliance with company policies and procedures. Communication Skills: Able to effectively communicate with customers, colleagues, and management to ensure smooth operations. Adaptability: Flexible and adaptable to changing work environments and busy periods, able to multitask effectively. Problem-Solving: Skilled in quickly identifying and resolving issues or discrepancies, ensuring customer concerns are addressed promptly and satisfactorily.

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