Customer Service Support

DC

DUMITRU CEAPCHII

ad5m9r@r.postjobfree.com 425-***-**** Mill Creek, WA 98012

Hardworking Serving with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Guest Engagement

Positive and professional

Performance Improvement

Exceptional customer service

Strong Work Ethic

The Keg Steakhouse + Bar Lynwood, WA

Server

11/2023 - Current

Greeted guests and provided menus.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Responded efficiently to guest inquiries and complaints in a professional manner.

Ensured that each guest was served courteously, quickly, and efficiently. Maintained records of transactions made during shift as required by law or company policy.

Handled money transactions accurately while following company procedures for handling cash payments.

Coskom Seattle, WA

Cable Technician

10/2021 - 09/2023

Installed and tested coaxial cable, fiber optic cables, and other related equipment.

Configured routers, switches, amplifiers, splitters and other related devices to ensure proper operation of the system.

Collaborated with customers to explain services available and answer questions about technical issues.

Provided customer support by answering inquiries regarding installation, billing and product features over the phone or in person. Three Bear Restaurant West Yellowstone,

MT

Busser

07/2021 - 09/2021

Assisted servers with stocking supplies, setting up for service and cleaning duties.

Maintained cleanliness of restaurant dining area throughout shift. Performed daily side work such as polishing silverware, folding napkins and restocking condiments.

Maintained a friendly attitude towards customers at all times. Provided assistance to other bussers or waitstaff when needed. Madison Crossing Restaurant West

Yellowstone, MT

Back Bar Busser

Made friendly conversation with customers to provide enjoyable bar experience.

Filled and served various beverages for customers. Summary

Skills

Experience

06/2021 - 09/2021 Worked in close collaboration with team members to ensure customers received high-quality service.

Expedited food to tables to assist servers during busy periods. Maintained cleanliness of restaurant dining area throughout shift. Stocking liquors, refilling garnishes, polishing glasses, stacking napkins, hauling kegs, bringing glassware back from the dishwasher. Helping punch orders into the bar POS.

The Evergreen Motel West, MT

Front Desk Receptionist

07/2019 - 10/2019

Greeted customers warmly and made them feel welcome. Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Maintained an organized reception area and ensured that all guests were attended to promptly.

Performed data entry into computer systems to maintain accurate records of customer information.

Resolved any customer complaints or issues in a timely fashion following established protocols.

Three Bear Restaurant West Yellowstone,

MT

Busser

07/2019 - 09/2019

Assisted servers with stocking supplies, setting up for service and cleaning duties.

Maintained cleanliness of restaurant dining area throughout shift. Performed daily side work such as polishing silverware, folding napkins and restocking condiments.

Maintained a friendly attitude towards customers at all times. Provided assistance to other bussers or waitstaff when needed. University of Bacau Bacau, Romania

Bachelor of Applied Science in Information Technology in Information Technology 06/2021

High School Alecsei Mateevici Causeni, Moldova

GED

07/2017

Maria Biesu Volintiri, Republic Of Moldova

General Studies

07/2014

English:

Professional

Romanian:

Professional

Russian:

Professional

Ukrainian:

Professional

French:

Professional

Education and Training

Languages

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