Personal Care Customer Service
Resume:
NICOLE
MCCABE
ad5m9p@r.postjobfree.com
Amherst, Ohio 44001
Bold Profile
Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in Personal Care Aide. Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. PROFESSIONAL SUMMARY
North Ridgeville - O'neill Healthcare - PCA
North Ridgeville • 02/2024 - Current
Amherst - Savage Society Axe Throwing - Manager
WORK HISTORY
Accompanying to medical appointments, Personal hygiene assistance, Mobility assistance, Assist with toileting, First Aid and CPR, Health and safety monitoring, Light housekeeping, Walking, Light housekeeping duties.
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• Supported needs of 43+ residents under long-term care. Assisted patients with daily living activities, promoting independence and wellbeing.
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Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
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Improved patient comfort by providing compassionate and attentive care.
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Maintained clean and safe environment for patients, reducing risk of infections and accidents.
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Answered patient assistance calls, assessed needs, and offered qualified support.
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Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
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Provided emotional support to patients and families during difficult times, fostering trust and rapport.
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Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
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Monitored vital signs and reported changes in patient condition to medical professionals promptly.
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Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
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Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
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Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
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Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
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SKILLS
Enthusiastic, efficient, and
reliable customer service
professional with over five years
of customer service experience.
Diversified skill set, covering
client relations, multi-tasking
and managerial experience.
Excellent interpersonal, phone,
and digital communication skills.
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• Personal Hygiene Assistance
• Emotional Support
• Compassionate Care
• Vital signs monitoring
• Meal Preparation
• End of life care
• Continuing education
• Diabetes management
• Seizure Precautions
• Emergency Response
• Patient Observation
Lutheran High School West, Rocky
River
Rocky River, OH • 05/2020
Diploma
EDUCATION
08/2022 - Current
Amherst - Childtime Learning Centers - Lead Teacher 09/2023 - 02/2024
Scheduling bookings, Answering phones, Taking payments, Giving feedback, Resolving conflicts, Ensuring prompt and friendly customer service.
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Managed and motivated employees to be productive and engaged in work.
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• Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons.
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Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
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Developed and maintained relationships with customers and suppliers through account development.
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Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
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Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
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• Improved marketing to attract new customers and promote business. Planned and budgeted accurately to provide business with resources needed to operate smoothly.
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Launched new products and services with thorough market research, leading to increased revenue growth.
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Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
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Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
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Maximized performance by monitoring daily activities and mentoring team members.
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Cross-trained existing employees to maximize team agility and performance.
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Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
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Supported students in developing social skills through structured activities and positive reinforcement techniques.
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Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
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Planned and implemented different daily activities to enhance overall development and growth of every student.
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Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
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Organized rooms in line with current educational thinking to maximize educational opportunities for students.
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Implemented assessment tools that monitored student progress throughout years, allowing for targeted interventions when needed to close achievement gaps.
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Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
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• Designed lesson plans for teaching staff and worked closely with North Olmsted - Daycare - Teacher
01/2023 - 09/2023
administration for compliance with state curricula. Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
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Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
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Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
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Increased student involvement in program offerings through strategic redesign of program processes and methods.
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Observed and recorded teacher methods to suggest improvements and increase student interest.
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Coordinated after-school tutoring programs to provide additional academic support for struggling students, improving their overall achievement levels.
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Supported student physical, mental, and social development using classroom games and activities.
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Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
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Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environment.
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Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
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Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
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Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
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Enhanced classroom engagement through use of interactive teaching methods, such as group projects and hands-on activities.
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Supported student physical, mental, and social development using classroom games and activities.
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• Incorporated multiple types of teaching strategies into classroom. Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
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Differentiated instruction to accommodate diverse learning needs, ensuring each student had equal opportunities for success.
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Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
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Supported students in developing social skills through structured activities and positive reinforcement techniques.
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Kept students on-task with proactive behavior modification and positive reinforcement strategies.
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Graded and evaluated student assignments, papers, and course work.
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Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
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• Provided one-on-one support for students with learning disabilities, Bay Village - Daycare - Kindergarten Teacher
11/2022 - 01/2023
enabling them to excel in their coursework.
Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
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Advised and counseled students to help them develop skills and knowledge required to succeed.
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Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
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Participated in parent teacher conference to discuss developments of students and increase support.
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Planned and implemented integrated lessons to meet national standards.
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Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
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Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
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Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
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Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
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Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
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Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
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Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside traditional classroom setting.
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Developed and administered tests for students to measure academic proficiency and understanding.
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Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
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Organizing kindergarten activities and keeping interest, Excellent skills with kindergarten age students, Monitored child play and engaging growth of small minds
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Built positive relationships with students and families for safe, trusted learning support.
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Enhanced classroom management by establishing clear expectations, rules, and routines.
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Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
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Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
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Implemented differentiated instruction strategies to meet the diverse learning needs of all students.
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Promoted learning through play with engaging activities, games and lessons.
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Promoted a positive learning environment with the use of collaborative group work and hands-on activities.
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Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
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• Improved student reading skills by implementing phonics-based Amherst - In Home Care - Nanny
07/2022 - 11/2022
North Olmsted- Starbucks - Barista
12/2021 - 07/2022
instruction and guided reading activities.
Developed strong relationships with families to address any concerns or issues impacting student success.
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Recognized children's physical, emotional and social needs for personalized support.
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Utilized assessment data to modify instruction and target areas of weakness for individual students.
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Increased parent involvement through regular communication, parent-teacher conferences, and workshops.
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Monitored and evaluated student progress through regular assessments and observations.
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Supported students in developing social skills through structured activities and positive reinforcement techniques.
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Organizing pre-kindergarten activities and keeping interest, Excellent driving record, Available to cook nutritious meals, Monitored child play and engaging the growth of small minds
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• Assisted with light housekeeping duties as well as running errands.
• Prepared meals and snacks for children based on dietary guidelines. Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
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Supported children in play activities, meals, and snacks, hygiene and socialization.
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Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
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Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
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Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
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Organized and cleaned home after activities by picking up toys and straightening up play room.
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Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
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Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
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Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
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• Played games, worked on puzzles, and read books to young children. Built positive and nurturing environments to support child social and emotional growth.
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Provide excellent customer service with everything that is done, Prepare beverages, food items, and handle cash in productive mannerisms, Describe menu items and suggest products to customers, Cleaning and sanitizing work areas, utensils, equipment, and seating areas
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Maintained clean and organized workspace for optimal productivity and safety.
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• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods. Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
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Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
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Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
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Completed successful daily cash audits to correctly balance drawers at end of shifts.
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Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
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Increased repeat business by providing exceptional customer service and building rapport with patrons.
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• Used POS system to accurately enter orders and process payments.
• Prepared specialty drinks such as cappuccinos, lattes and mochas. Explained beverage preparation and offered samples to help customers choose ideal items.
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Contact this candidate