Customer Service High School

ANNA AUSMAN

*** ****** ** *** **, Lake Jackson, Texas, 77566, US 979-***-**** ad5m9i@r.postjobfree.com

PROFESSIONAL SUMMARY

Professional goal-oriented manager with a track record of [Industry] success

Serviced-focused [Job Title] dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle

expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths

Team-oriented individual with a strong work ethic and advanced problem-solving abilities.

With forward-thinking strategies, skilled in maximizing employee performance, customer relations, and business profitability

Working with people at all levels is highly effective and comfortable for me

SKILLS

Product development Customer service-oriented

Coaching and mentoring Customer service

Operations management Organized

Sales expertise Performance improvement

Team standards Budgeting

EpucaTIon

High School 2008

Brazosport High School Freeport, TX

Work History

General Manager May, 2018 to Present

Wendy's Lake Jackson, TX

Implemented cutting-edge programs, such as the [Type] program, to boost employee retention and reduce turnover.

Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems

Am in charge of hiring, assigning, training, motivating, and terminating employees.

Created and managed a ${Amount] annual budget with effective controls to avoid overspending and support sustainability goals.

Improved operational success by hiring the right people, providing excellent training, adhering to food safety and sanitation regulations, and providing prompt customer

service

Maintained project quality with a hands-on management style.

Developed sales policies that governed follow-up and conversion processes.

Server October, 2016 to May, 2018

Denny's Lake Jackson, TX

Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.

Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.

Kept a high level of cleanliness and sanitation.

Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service

Double-checked meal contents against orders to avoid delays by addressing and correcting issues as soon as possible.

Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness.

Server February, 2012 to July, 2016

IHOP Lake Jackson, TX

+ Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.

Kept an eye on guests for signs of intoxication and immediately alerted management.

Kept a high level of cleanliness and sanitation.

Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness.

Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction.

Upsold high-profit items like appetizers and mixed drinks to boost sales

Greeted regular customers and maintained relationships with them

CERTIFICATIONS

* ServSafe

Contact this candidate