Administrative Support Associate Director
Resume:
Moniqueka E. Hardaway 219-***-**** •Jacksonville, Florida 32211
E: ******************@*****.***
COORDINATOR/ADMINISTRATIVE SUPPORT SPECIALISTS
PROFILE
Administrative support professional seeking a challenging position whereby I can effectively contribute my computer skills, experiences and educational background; an innovative and focused professional with the ability to quickly learn new concepts and skills. I have the ability to thrive in a demanding environment requiring a high degree of deadline-drive productivity, commitment, adaptability, communication, initiative and follow through.
EDUCATION
Calumet College of St. Joseph-Whiting, IN
Bachelor of Science Degree in Organizational Management August 2010 Florida Department of Financial Services, Non-Resident Insurance License Adjuster/ Property & Casualty (Includes Work Compensation & Crop) December 2018 EMPLOYMENT EXPERIENCE
LAKE COUNTY DIVISION OF FAMILY RESOURCES-GARY, IN
Caseworker
● Entering child support cases in multiple systems
● Maintaining confidentiality while handling personal information
● Maintaining accuracy while entering data
● Filing paperwork according to status of case
● Answering incoming calls directing to specific departments EAST CHICAGO PUBLIC LIBRARY-EAST CHICAGO, IN
Associate Director of Youth Services
● Participated in the youth services by collecting, developing and assigning staff to assist in specific areas of collection
● Supervised and collaborated with staff to determine areas of need in prospective department
● Developed implemented and updated procedures to target departmental goals
● Established and maintained effective working relationships with governmental agencies, civic and community groups
● Represented the Director at community events
● Maintained awareness of development and trends in librarianship by attending workshops and conferences
● Oversaw the planning, preparing, and presentation of summer reading activities
● Interpreted ECPL policy and procedures to public in a customer-responsive manner
● Maintained knowledge of database, files and circulation system within the department
Associate Director of Outreach Services
● Maintained high levels of customer service
● Accountable for the overall operations and administration of Outreach ● Collaborated and Supervised the Administrator Outreach Services to determine areas of needs
● Served as the liaison to schools and businesses
● Administered the literacy program which includes recruitment and training for literacy tutors
● Worked collaboratively with the Associate Director B in collection development of materials
● Met with individuals, formal and informal groups, organizations and schools to establish/maintain relationships
● Planned and participated in generationing proposals, funding, and advertisement for program
Administrator of Outreach Services
● Supervised by the Branch Librarians
● Responsible for the operations of the homebound program
● Served as the liaison to schools, businesses, and center directors and other libraries
● Planned and implemented strategies for enlisting community interest and aid
● Kept records of contacts and contributions
● Participated in the process of generating proposals for Outreach funding
● Prepared written reports as required and attends appropriate meeting as library representative
● Attended workshops and seminars pertaining to library issues relating to Outreach Services
Administrative Assistant to the Director
● Assisted the director in solving problems, evaluate operations, and making final decisions
● Handled correspondence, checked schedules, typed valuations and prepared monthly reports
● Managed all scheduling for use of meeting room, and duplicate, compose and distribute memos to staff
● Maintained files for the general office and assist with the Indiana State library report
● Handled all outgoing mail, attended appropriate meetings, and assisted in other departments as required
● Administrative, technical and office support
VOLUNTEER EXPERIENCE
Kingdom Builders International-Detroit Michigan
Member, East Chicago Senior Planning Committee
Member, Ladies Excelsior Women’s Club-East, Chicago, IN Cheerleading Coach, Washington Elementary School, East Chicago IN REFERENCES
Stephanie Gilmer, Family Advocate
5102 E Piedmont Rd. #1289
Phoenix, AZ 85044
Talia Smith, Business Owner
1019 E Morris Street
Hammond, IN 46320
Brenda Rodgers, Roseland Community Hospital
Cardio-Pulmonary Technician,
10855 South Forest Avenue Apt. 1R
Chicago, IL 60628
Contact this candidate