Customer Service Store Manager
Resume:
RENEICA
ROBERTS
R
R Sulligent, AL *****,
********@*****.***
PROFESSIONAL SUMMARY
Empowering manufacturing labor with leadership success combined with superior operations management. Excels in fast-paced environments with focus on customer satisfaction and high-quality team performance. Leverages team strengths to coordinate workflows and allocate resources. SKILLS
• Customer service management • Cash auditing • Department oversight
• Inventory counting • Employee training • Safety compliance
• Team work • Written communication • Good communication EXPERIENCE
Assistant Store Manager December 2022 - Current
Dirt Cheap Amory, Ms
• Managed inventory effectively, completing regular cycle counts and maintaining loss prevention strategies.
• Increased sales by overseeing successful promotional strategies and in-store events.
• Resolved escalated customer service issues by coordinating solutions between sales and operations teams.
• Collaborated with store manager to meet revenue goals.
• Reduced shrinkage with successful loss prevention strategies.
• Trained staff in customer service, merchandising and security monitoring.
• Enforced employee adherence to company practices, policies and procedures.
• Scheduled and delegated assignments to maximize coverage.
• Coordinated solutions to resolve escalated customer service issues.
• Controlled costs, forecasting demand and ordering appropriate product levels to fulfill needs.
• Established clear expectations and objectives for team members and helped each achieve goals.
• Prepared team schedules with focus on maintaining optimal employee coverage for business needs.
• Prepared staff work schedules and assigned specific duties. Assistant Store Manager June 2022 - November 2022
Family Dollar Sulligent, Alabama
• Managed inventory effectively, completing regular cycle counts and maintaining loss prevention strategies.
• Increased sales by overseeing successful promotional strategies and in-store events.
• Resolved escalated customer service issues by coordinating solutions between sales and operations teams.
• Collaborated with store manager to meet revenue goals.
• Built and managed successful retail teams through recruiting, training and encouragement.
• Recaptured dissatisfied customer loyalty with successful complaint management and resolution.
• Inspired team members to drive performance, collaboration and teamwork.
• Developed and strengthened teams through thoughtful sales floor leadership and personnel management.
• Reduced shrinkage with successful loss prevention strategies.
• Rotated products following seasonal trends and styles according to company strategy.
• Interviewed, hired and terminated associates for fully-staffed store and customer satisfaction.
• Oversaw expenses, deposits and receipts to support recordkeeping.
• Enforced employee adherence to company practices, policies and procedures.
• Helped team members tackle daily workloads with confidence through empowered training and motivational strategies.
• Prepared team schedules with focus on maintaining optimal employee coverage for business needs.
• Planned layouts for optimum workflows and business results.
• Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.
• Conducted periodic performance reviews to assess employee performance.
• Established clear expectations and objectives for team members and helped each achieve goals.
• Boosted sales through successful advertising campaigns.
• Prepared staff work schedules and assigned specific duties. Merchandiser February 2021 - June 2022
Tractor Supply Co Fayette, Alabama
• Maintained organized merchandising standards with regular cleaning and recovery.
• Adapted tagging, rotating, and product placement methods based on individual retailer requirements.
• Drove sales through effective product placement and memorable visual displays. Assistant Store Manager October 2018 - May 2020
Dollar General Detroit, Alabama
• Managed inventory effectively, completing regular cycle counts and maintaining loss prevention strategies.
• Increased sales by overseeing successful promotional strategies and in-store events.
• Coordinated regular store cleaning and product resets for optimal appearance. Inspector April 2012 - October 2015
Max Sulligent, Alabama
Approved in-process production by confirming specifications, conducting visual and measurement tests, and communicating required adjustments to production supervisor.
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Maintained safe and healthy work environment by following standards and procedures, complying with legal regulations.
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• Determined grade of products and approved or rejected batches. EDUCATION
GED June 2001
ICC, Tupelo, Ms
LANGUAGE
Fluent
English
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